Hardware Server Engineer

Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections - with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

We are seeking an experienced Server Engineer to join our team. In this critical role, you will be responsible for evaluating and testing next-generation enterprise-class server hardware platforms to ensure seamless support and optimal performance for Avaya's communications software and products. A primary focus of this evaluation will be on deployments utilizing Red Hat virtualization technologies. Once a server platform is selected, the role expands to provide crucial engineering and manufacturing support.

• Design, set up, and execute comprehensive test plans for qualifying new enterprise server hardware generations.

• Evaluate server performance, reliability, and compatibility when running Avaya's communications software portfolio.

• Deep-dive analysis of hardware and software interactions, with a specific focus on optimizing Red Hat virtualization (RHEL, KVM, etc.) deployments and legacy customers running ESXi.

• Document evaluation results, performance benchmarks, and provide detailed technical reports and recommendations to hardware selection teams and product development.

• Collaborate with Avaya's software development and product management teams to define hardware requirements for future product releases.

• Identify, troubleshoot, and resolve complex performance and stability issues related to server hardware, operating systems, and virtualization layers; often in partnership with Avaya product development teams.

• Following server selection, provide ongoing engineering support for Avaya's internal software development teams and external integration provider.

• Maintain BIOS and firmware currency across server hardware to ensure a secure, stable, and softwarecompatible environment. This role is critical in protecting system integrity, enabling platform reliability, and supporting modern software and operating system requirements.

• Develop and document detailed, repeatable manufacturing and deployment procedures for the integrator company, outlining how to build the final product and ship it to Avaya's customers.

Qualifications

• Minimum of 5 years of experience (or equivalent expertise) in server hardware evaluation, system engineering, or performance testing, preferably within an enterprise networking or communications environment.

• Deep expertise in server hardware architecture, including CPUs, storage systems (SAN/NAS), and network interfaces.

• Demonstrated experience with Red Hat Enterprise Linux (RHEL) and strong practical knowledge of Red Hat virtualization platforms (e.g., KVM, Red Hat Virtualization).

• Solid understanding of communications or voice/video-over-IP (VoIP) protocols and their specific performance demands on server resources.

• Proficiency in developing automated testing scripts and tools to streamline the evaluation process. (Desired)

• Excellent problem-solving skills and the ability to articulate technical findings clearly to both technical and non-technical audiences.

• Ability to work independently with minimal supervision and also to collaborate effectively with diverse, crossfunctional global teams.

• Demonstrated ability to build positive working relationships

• Ability to present technical information clearly and effectively to internal and external audiences

• This role requires U.S. citizenship due to the nature of federal customer engagements

The pay range for this opportunity is from $129,500 to $174,800 + benefits. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, competencies.

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.