Sr Mgr Account & Client Management

The Hershey Company
United States, Minnesota, Minneapolis
950 Nicollet Mall (Show on map)
Jun 12, 2026
Note: If you apply for a role at Hershey through our career's website, we may use technologies that use automation to filter your candidacy based on objective criteria. We also use AI-enabled tools that help us facilitate the selection of our future Hershey talent. These tools may help with activities such as matching and scoring candidates to roles based on requirements and scheduling interviews. These systems process only the information you provide in your application, including your resume, work history, education, and responses to screening questions. While these technologies assist with certain steps in our recruitment process and may provide recommendations, all final decisions, including those affecting whether candidates advance to subsequent stages in the applicant process, are made by our talent acquisition teams with meaningful human review and independent judgment. Depending on your location and the specific role you apply for, additional disclosures about our use of AI in recruitment may be provided to you separately. Sr Mgr Account & Client Management Posted Date: Jun 24, 2026 Requisition Number: 128690 Job Title Job Overview Accountabilities 1. Lead Strategic Client and Account Workstreams This responsibility owns complex client or account workstreams that have significant impact on business?unit performance. It defines scope, milestones, and success measures, coordinating contributions from multiple functions without direct people leadership. This work delivers improvements in revenue, margin, and client satisfaction for high?value accounts. 2. Manage High?Value Client Relationships as a Senior SME This responsibility serves as a senior subject matter expert for high?value accounts on complex commercial or service topics. It leads discussions to understand evolving client needs and aligns internal stakeholders on responses and solutions. This sustains strong, long?term relationships and unlocks new growth opportunities within assigned portfolios. 3. Drive Solutions for Complex, Cross?Process Client Issues This responsibility diagnoses and resolves client issues that span multiple processes, systems, or stakeholder groups within the business. It analyzes root causes, designs corrective actions, and tracks results to confirm effectiveness. This reduces recurrence, protects client trust, and stabilizes performance across affected accounts. 4. Build Insight?Driven Account Plans This responsibility develops or refines account plans using financial data, customer insights, and market information. It identifies growth opportunities, risk areas, and coordinated actions needed from the broader account team. This planning aligns resources and activities to deliver sustained value for both the client and the organization. 5. Represent Account and Client Management in Strategic Cross?Functional Initiatives This responsibility provides the client and account management perspective in strategic cross?functional projects such as new offerings, service models, or process changes. It defines client requirements, reviews proposed solutions, and validates that outcomes meet customer expectations. This ensures enterprise initiatives support strong client experiences and commercial results. Skills/Knowledge Client Relationships Strategic Planning Customer Analytics Issue Resolution Proposal Preparation Prior Experience 7+ years The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws. The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans. You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability. You can request an accommodation via phone or email. To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include "Accommodation Needed" in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request. Nearest Major Market: Minneapolis