Senior Data & Operational Performance Analyst

Join a Team That Sticks Together!

At Shurtape Technologies, we know how to make things stick. As a leading manufacturer and marketer of adhesive tape, we pride ourselves on creating innovative solutions for a variety of industries.

We have facilities all around the world, including in the U.S., U.K., Germany, Mexico, China, and more.

In addition to our specialty adhesive products, we offer well-known brands like Duck, FrogTape, Painter's Mate, Shurtape, T-Rex, Kip, and Pro Tapes.

Why Work with Us?

We encourage curiosity and creativity, working together to solve challenges and innovate. Our commitment to health, safety, and environmental responsibility means we make a positive impact on our communities and the world.

What We Offer:

• A company that truly values your contributions

• A place where you can grow, make an impact, and be part of something meaningful

• A focus on excellence and continuous improvement, ensuring we deliver top-quality, reliable solutions to our customers

• An environment where employees are encouraged to bring their best ideas forward and adopt a growth mindset

More Than Just Tapes...

In addition to being obsessed with our customers, Shurtape is committed to being socially and environmentally responsible. We recognize that our actions today affect our world tomorrow, and we are committed to responsible manufacturing processes that protect the communities in which we operate.

We Ask for the Best, and Offer the Best in Return

We are looking for passionate, innovative individuals who thrive in a dynamic environment to join the Shurtape team. If you're looking to be part of a forward-thinking, fast-paced, and supportive team, we'd love to hear from you!

Our tapes may do the sticking, but it's our people who hold it all together.

SUMMARY OF POSITION

The Senior Data & Operational Performance Analyst is a strategic leader responsible for advancing enterprise operational performance through data, automation, and process transformation. This role combines deep analytical expertise with hands-on execution to design scalable performance frameworks, modernize workflows, and drive measurable business outcomes.

Leveraging extensive experience in KPI architecture, automation, and cross-functional process optimization, this individual partners with business and technology leaders to translate complex operational challenges into data-driven solutions that improve efficiency, reliability, and visibility across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Automation Strategy & Intelligent Process Transformation

• Lead the strategy and execution of integrating Robotic Process Automation (RPA) with AI to modernize business operations.
• Identify, prioritize, and deliver high-impact automation initiatives that reduce manual dependencies and improve workflow reliability.
• Co-lead enterprise automation programs with functional leaders, ensuring alignment with operational goals and measurable performance improvements.

Operational Performance & Process Optimization

• Design and implement enterprise KPI frameworks, performance governance models, and reporting architecture to drive accountability and decision discipline.
• Analyze complex operational workflows to identify inefficiencies, eliminate redundancies, and improve throughput and execution consistency.
• Lead end-to-end business process redesign initiatives, delivering measurable improvements in efficiency, cost reduction, and service performance.

Data Strategy, Analytics & Reporting

• Develop scalable data models, automated reporting pipelines, and performance dashboards to enhance visibility into operational performance.
• Utilize SQL, BI tools, and modern data platforms to transform raw data into actionable insights supporting executive decision-making.
• Ensure data accuracy, governance, and standardization across reporting environments.

Technology Enablement & Business Ownership

• Partner with IT to own the business-side strategy, prioritization, and execution of key technology initiatives, including:
• Microsoft Fabric data lake and enterprise data architecture
• Microsoft Power Automate and workflow automation solutions
• AI-driven tools and intelligent automation implementations
• Salesforce enhancements to optimize productivity, data governance, and revenue operations
• Translate business requirements into scalable technical solutions and ensure successful adoption across teams.

Capability Development & Change Leadership

• Lead enterprise awareness and capability-building initiatives to drive adoption of automation, AI, and data-driven decision making.
• Establish best practices, governance standards, and training programs to enable sustainable process improvement.
• Drive change management efforts to ensure successful implementation and long-term adoption of new technologies and workflows.

Cross-Functional Leadership & Governance

• Partner with Operations, Finance, Sales, and Technology teams to align performance metrics, workflows, and strategic priorities.
• Establish governance frameworks, audit controls, and risk assessment processes to ensure operational reliability and compliance.
• Provide executive-level insights and recommendations to improve performance, reduce risk, and support strategic initiatives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

JOB REQUIREMENTS

• Bachelor's degree in Information Systems, Business, Analytics, or related field
• 10+ years of experience in operational analytics, performance management, or process improvement roles
• Proven track record of leading enterprise process redesign, automation, and performance optimization initiatives
• Advanced experience with data analysis tools (SQL, BI platforms) and automation technologies (e.g., Power Automate, RPA)
• Strong experience building KPI frameworks, dashboards, and performance governance models
• Demonstrated ability to partner cross-functionally and influence senior stakeholders

Preferred

• Experience with AI/ML applications in operational environments
• Familiarity with modern data platforms (e.g., Microsoft Fabric, Snowflake)
• Experience with Salesforce and enterprise CRM ecosystems
• Certifications in data, automation, or process improvement (e.g., Snowflake, Python, Lean/Six Sigma)

Core Competencies

• Enterprise Process Redesign & Workflow Modernization
• Data-Driven Performance Management & KPI Architecture
• Automation Strategy (RPA, AI, Workflow Tools)
• Business & Technology Integration
• Operational Governance, Risk, & Control Design
• Executive Communication & Strategic Insight

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to work in front of a laptop or workstation for extended periods of time.
• Occasionally standing, sitting, walking, and talking on the phone.
• Hybrid work environment, schedule flexibility to include after-hours workload.
• Travel required up to 20%.

WORK ENVIRONMENT

This is a fast-paced work environment with consistent pressure to complete duties as outlined above which requires ability to manage multiple projects at a detailed level and provide support to many internal departments in a fast-changing environment. Many duties listed above are time-sensitive and have strict deadlines for completion.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.