Customer Service Associate II - Billing

Description

Clerical/Administrative Support
Req #: 73080

Summary:
The Customer Service Associate II role is the second level of a five level career path and is responsible for answering incoming phone calls from patients, guarantors, and others such as insurance companies, attorney offices, or other healthcare providers, processing payments using online module or payment device, ensuring payments are correctly applied to accounts, and assisting with researching and responding to patient correspondence and voicemails. This role will also work in self pay follow-up including introduction to working in work queues.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High School Diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: One year of experience in a healthcare field or one year of experience in a call center required. Demonstrates competency in all essential functions of a Customer Service Associate I role.
4. Additional Skills/Requirements Required: Proficient typing/keyboarding, data entry and Microsoft Office skills.
5. Additional Skills/Requirements Preferred: Knowledge of medical terminology, medical billing procedures, CPT and ICD codes.

Hiring Scam Alert

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Additional Information

If you have questions about this role, please contact alyssa.lewis@mainehealth.org