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Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, April 30, 2026
More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy.
Job Summary
This position is the learner level of the Work Management Specialist classification hierarchy.This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position will provide administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.
Responsibilities
Provides quality customer service and support to Distribution, Customer Experience & Services
Ensures work is scheduled and executed timely Efficiently uses available tools or systems to effectively communicate reliability details to external customers Ping meters during storms Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends Takes ownership of customer issues and problems until resolved, requesting assistance as needed Professional and courteous in all contacts Positive Attitude Facilitates communication between internal and external customers Reports job status details to appropriate personnel as needed - communicating daily with C&M and Designers to ensure customers' needs are met. Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Distribution, Customer Experience & Services Assist with preliminary research and root cause analysis for customer issues Collaborates with other work groups to ensure desired customer experience Professional and courteous in all contacts Monitors various reports to ensure process adherence to achieve customer-related goals - manage 40 plus reports and queries related to Close Work, capital and O&M Blanket, UG Repair/Replace, Customer Ready Work, Locates Prerequisites, Service Request or Work Order statuses Knowledgeable of SAP Maintains knowledge of Engineering and Construction standards, compatible units, construction prints, etc. used in Distribution, Customer Experience & Services-providing feedback to EDAs and Designers Primary function is to process and balance IBEW Bargaining Unit employee payroll and timesheet transactions Weekly collaboration with Bargaining Unit employees Process weekly ARCOS reports Assists with maintenance of IBEW 1393 contract compliance Assists with resolving customer escalations submitted by the CCO through the Customer Resolution Tool and manages Customer Ready Work/AC Work - UG repairs to meet customer/builder deadlines Creates and maintains joint use notifications with other utilities Must be available to work payroll holidays Maintains confidential Company/Employee information in a professional and discreet manner
Cost Management
Assist in reconciling work order materials, labor, and equipment to represent actual field construction. Assist in resolving errors and prepares for close-out of construction work orders in work management system Developing skill sets to report units of property to asset accounting accurately Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines. Screens Field Performer's timesheets to ensure accuracy and notifies C&M Supervision of any discrepancies Creates appropriate work order to complete follow-up work Processing Business Process Exception Management cases (BPEMs)
Reliability
Prepares for and provides emergency restoration support dispatching, updating, completing, calling emergency locates, reporting oil spills, pinging meters, and updating ETORs as needed. Supports the Distribution, Customer Experience & Services reliability programs or processes using appropriate work management applications
EE Engagement/Safety
Supports Human Performance safety culture through active participation in safety meetings Follows ergonomics and office safety guidelines Supports corporate initiatives Demonstrates a commitment to continuous learning and development Administers special projects across work groups as needed (Employee Survey, United Way, Diversity and Inclusion, Well Power, etc.)
Required/Basic Qualifications
Note: Dependent on relative experience, the level to which a candidate is aligned is outlined below. Work Management Specialist I
Work Management Specialist II
Desired Qualifications
Possesses a general knowledge of applications used in Power Grid Operations Prior customer service experience Prior knowledge of Locates (811) a plus Demonstrates excellent customer skills Possesses effective written and verbal communication and interpersonal skills Collaborates effectively in a team environment Demonstrates knowledge of Microsoft Office software Exhibits flexibility and dependability during normal work schedule and emergency storm restoration Effectively manages stressful situations One to three years of providing customer service support Proficient in Microsoft Office software Knowledgeable of Delivery Operations processes and work management and related computer applications
Additional Preferred Qualifications
Demonstrates excellent customer skills Exhibits flexibility and dependability during normal work schedule and emergency storm restoration Collaborates effectively in a team environment Demonstrates knowledge of Microsoft Office software Possesses effective written and verbal communication and interpersonal skills One to three years of providing customer service support Effectively manages stressful situations
Working Conditions
M - F, 7am-5pm Hybrid mobility classification - work will be performed from both remote and onsite locations after the onboarding period of 90 days. However, hybrid employees should live within a reasonable commute to a Duke Energy facility. 3 days in the office per week (set days) after onboarding period of 90 days in-office is completed.
Travel Requirements 15-25%
Relocation Assistance Provided (as applicable)No
Represented/Union PositionNo
Visa Sponsored PositionNo
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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