Information Technology Manager (DHQ)

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Salary Range Starting at: $62,000.00/ annually

Job Objective:

As the Indiana Divisional Systems Support Engineer, you will strategically assist in leading IT operations, infrastructure, and support across the division. Your role will focus on aligning technology initiatives with The Salvation Army's mission, implementing efficient systems, fostering team excellence, and driving continuous improvement in IT service delivery and resource management.

Key Responsibilities:

1.Operational Management

• Provide managerial oversight to the department (i.e. ADP supervision, and scheduling of department employees).
• Develop and oversee the budget for the department in close communication with department head and Finance Department input.
• Oversee the implementation of hardware and software solutions, including installation and upgrades.
• Conduct on-site visits to evaluate equipment and provide suggestions for upgrades and improvements.
• Ensure systems and infrastructure are maintained according to organizational standards and best practices.
• Maintains an inventory of all computer hardware and software.

1. Technical Support and Maintenance

• Provide expert support for data processing, hardware, software, telephone, and network functions, including Mac computers.
• Diagnose and troubleshoot complex hardware and software issues to ensure system reliability.
• Configure, install, and maintain network infrastructure and endpoints, including servers and client systems.

1. User Management and Assistance

• Create and maintain user accounts in Active Directory, ensuring appropriate permissions and access levels.
• Deliver high-quality support via phone, chat, and email, employing remote access tools to resolve issues swiftly.
• Collaborate with Corps Officers and Department Heads to assess and address IT needs effectively.

1. Evaluation and Recommendations

• Assess current IT infrastructure and make strategic recommendations for upgrades and enhancements.
• Evaluate and recommend new technology solutions, including camera security systems, and door access controls.
• Assist in evaluating existing facilities for Ethernet wiring, making strategic recommendations for upgrades.

1. Documentation and Standards Compliance

• Develop, update, and manage comprehensive documentation for IT procedures, processes, and configurations.
• Ensure adherence to software licensing agreements and organizational IT standards.
• Maintain accurate records of IT assets and compliance with best practices.
• Ensures that information system management and computer operations comply with Salvation Army policies and procedures, contractual obligations, and accreditation standards, as interpreted by the Director or his designate. Assists the Internal Auditor or other designated staff in preparing appropriate reports to support compliance.

1. Collaboration and Vendor Relations

• Work alongside THQ and Divisional IT teams to ensure consistent IT support and direction.
• Foster relationships with vendors to negotiate favorable contracts and obtain quality equipment.
• Exhibit a proactive approach to problem-solving and maintain a customer-focused attitude.
• Perform other tasks as assigned by leadership.

Minimum Qualifications: The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

Education: BS / BA in Computer Science, Information Technology, or related field, -or- 10 years' experience in Information Technology employment.

Background Checks: Position requires a background check to be completed, and all background check results will be reviewed.

Experience: Experience in non-profit, social service, or faith-based organizations is preferred.

Certifications: Must have a valid driver's license and maintain The Salvation Army Driver's qualification standard; must complete Safe From Harm training within the first 90 days of employment. A+, Network+, Cisco certifications a plus.

Skills/Abilities:

• Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele.
• Computer proficiency with Microsoft and Apple products and ability to learn electronic reporting systems.
• Must be patient, have good customer service skills, and the ability to analyze and resolve issues quickly and able to determine best solution from multiple choices.
• Must be comfortable providing technical support over the phone.
• Familiarity and competent use of common network tools and testing equipment.
• Ability to work independently and/or in a team setting. Possess a positive attitude and work well with others.
• Be trustworthy and discreet when working with confidential matters.
• Be well organized and efficient.

Supervisory Responsibility: Works alongside the Network Engineer and other IT Employees in the Division. Is the primary communication contact between THQ and DHQ.

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Physical Requirements Include:

• Good speaking, hearing and vision ability, and excellent manual dexterity
• Lifting, pulling, and pushing of materials up to 25 pounds
• May require bending, squatting, walking.
• May require standing for extended

Travel: Travel to offices and locations around Indiana. Every other year an I.T Conference (four days) in Hoffman Estates, Illinois

Working Conditions: Work is performed in an office, and occasionally other locations around the state.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.