Customer Success Manager, Scaled - US Remote

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

• Execute on established scaled strategies to elevate the new customer onboarding experience, establish early relationships between end users and Avigilon Motorola, and create a roadmap for helping customers meet their product objectives.

• Focus on the key metric of driving time-to-value and ROI by enabling rapid and successful onboarding, adoption, and business value for customers.

• Deliver the onboarding playbook including quickly building rapport with new end users, understanding their business use case and goals, delivering new user product training, and ensuring customers have the resources needed to be successful in their role.

• Monitoring a high volume of customer accounts (1000) for key risk measures, growth opportunities and overall health and demonstrate strong account management capabilities to drive lifetime customer value

• Proactively engage sales and partner communities to drive awareness of Customer Success and bring in new end users to the program

• Lead cross-functional collaboration with sales, support, and product teams to ensure proper feedback, escalations and key feature requests are managed with product teams

• Spread awareness of Customer Success across the sales and partner community by delivering presentations about the program and outcomes for customers

• Knowledge of the security industry and change management practices for helping customers implement new systems.

Attributes

• Excellent verbal and written communication skills and experience in communicating product value propositions and building trust with customers

• Demonstrated analytical capabilities for reporting and metrics gathering

• A collaborative team player with a positive attitude that enjoys working closely with people from other regions and functions

• Self-starter that can continuously motivate themselves and others to support their end users

Basic Experience

• 3+ years of account management and/or customer success experience in a SaaS company

• Must have extensive Salesforce experience

• Must be organized and able to manage several queues of new customer requests (slack, google form) and manage 10-20 new customer onboards at one time and move them through the customer lifecycle

Preferred Experience

• Experience in the sales channel in a technology focused industry

• Preferred understanding of video or access control systems, networking and storage background, other security products or services

• Preferred experience in Gainsight or other CS Tools

Target Base Salary Range: $70,000 - $90,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

• 3+ years of account management, customer success, support, or sales development experience in a SaaS company
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. (GC/CITIZEN ONLY)

Our U.S.Benefitsinclude:

• Incentive Bonus Plans

• Medical, Dental, Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.