New

Patient Care Coordinator

Children's National Medical Center
United States, D.C., Washington
Apr 18, 2026
Description The Care Coordinator will systematically review data and collaborate with all involved teams and support services to ensure that patient and family needs are met. Identifies and prioritizes clinical and psychosocial goals; problem-solves as needed to ensure follow-through with multidisciplinary team. Ensures optimal outpatient coordination, excellent collaboration between teams, with a focus on patient experience and outcomes. Qualifications Minimum Education High School Diploma or GED (Required) Associate's Degree (Preferred) Minimum Work Experience 1 year (Required) Required Skills/Knowledge Excellent communication skills required. Ability to work with diverse groups. Ability to de-escalate difficult situations and perform service recovery as needed. Knowledge of clinical processes and hospital procedures. Bilingual (English-Spanish) communication skills preferred Functional Accountabilities Professional Practice/Research Identifies patients/families for Care Coordination services in a systematic manner. Completes ongoing staff education regarding coordination of care, culturally sensitive care, compassion fatigue, and other relevant topics. Structural Empowerment Follows through on any service needs or requests until complete and satisfactory resolution; updates the team as needed. Assists in prioritizing need for outpatient and inpatient services e.g. community-based mental health services, Children's National specialty services. Exemplary Professional Practice Completes documentation of all relevant conversations, meetings, and referrals. Actively communicates with team members and escalates any family concerns or needs to the appropriate person or service. Actively participates in team meetings New Knowledge, Innovations, and Improvements Sends regular updates to the leadership team regarding family support and patient status. Leadership Updates team members as frequently as needed to ensure "one voice" consistent communication to families. Acts as a liaison among clinical services (e.g., primary care, psychiatry, psychology) and between clinical services and support services (e.g. social work, case management). Organizational Accountabilities Organizational Accountabilities (Staff) Organizational Commitment/Identification Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location : District of Columbia-Washington Work Locations : CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010 Job : Non-Clinical Professional Organization : Ctr Neuroscience & Behav Med Position Status : R (Regular) - FT - Full-Time Shift : Day Work Schedule : 8a-4:30p Job Posting : Apr 17, 2026, 7:39:07 PM Full-Time Salary Range : 41288 - 68806.4