Assistant General Manager - (On-Site)

We are seeking a highly organized and results-driven Assistant Administrative Manager to support the daily operations of our Dallas Distribution Center. The Assistant Administrative Manager provides administrative support to customer service and distribution center operations. This position involves continuous interaction with Hoya's internal departments, the warehousing 3PL partner, suppliers, and vendors. The overall objective is to assist the DC General Manager, maintain daily operations, and quickly resolve any issues that may arise. Successful candidates will have import and export experience and high attention to detail in managing xls worksheets in a warehouse setting.

What You'll Do

The Distribution Center Operations position entails daily task management, prioritization, system troubleshooting, quality control, and customer service satisfaction.

Primary Responsibilities:

Leadership & Operational Support

• Serve as the primary backup to the General Manager; lead the DC in their absence.
• Work closely with 3PL leadership to forecast labor needs, align daily workflow, and uphold productivity expectations.
• Partner with Customer Service, IT, Quality, Purchasing, and other cross-functional teams to ensure smooth daily operations.

Continuous Improvement & Performance

• Support and lead initiatives that reduce cost, improve workflow efficiency, and increase order accuracy.
• Monitor KPIs and drive corrective actions with 3PL partners and internal teams.
• Promote a culture of safety, quality, and operational excellence.

Execution & Problem Solving

• Oversee key warehouse processes, including inbound/outbound operations, inventory accuracy, cycle counts, and returns.
• Investigate issues such as misships, system discrepancies, or product quality concerns; implement corrective actions quickly.
• Lead critical DC administrative tasks such as reporting of inbound receipts, ensuring availability of warehouse supplies, coordination with building vendors, and document preparation for exports, cross-docks and factory direct shipments.
• Support special projects such as warehouse reorganization, layout improvements, and process changes.

What Makes You Successful

• 3+ years of experience in supply chain, warehousing, or DC operations (3PL experience a plus).
• Strong communication skills with the ability to collaborate across multiple teams.
• Demonstrated ability to lead through influence in a 3PLmanaged environment.
• Analytical mindset with a drive to improve processes and reduce waste.
• Comfortable managing priorities in a fastpaced, hands-on operational environment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

* Bachelor's degree preferred

* 3-5 years working experience in either Supply Chain oriented or Warehouse Distribution environment

* Combination of education and experience may be accepted in lieu of Bachelor's degree

* Experience in the Optical Industry preferred

* Familiarity with commercial invoice formats & import/export procedures

* Bilingual (English/Spanish) is a strong plus

* Strong knowledge of MS Office (Word, MS Excel and Powerpoint) is required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to manipulate, handle, or feel; reach with hands and arms and talk and hear. The employee is occasionally required to stand; walk and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 40 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually equivalent to a call center setting. Some working hours will be in a warehouse, distribution center environment; and will include the sounds of trucks, forklifts and some sudden noises.