Renewals Account Manager, Academia

Are you passionate about building strong client partnerships and driving meaningful impact in the academic space? Clarivate is seeking a dynamic Renewals Account Manager to join our Academia team.

In this highly visible role, you will be at the center of the client experience, serving as a key point of contact throughout the renewal lifecycle-owning renewals, strengthening long-term relationships, identifying opportunities for incremental growth, and serving as a trusted voice of the customer across our organization. If you're energized by relationship-building, strategic problem-solving, and contributing to a mission-driven organization, we'd love to connect with you.

About You - experience, education, skills, and accomplishments...

• Bachelor's degree OR equivalent work experience
• 5+ years' related experience in sales or customer service
• 3+ years of experience working with Excel

It would be great if you also had...

• Salesforce experience, or proficiency with comparable CRM platforms
• Renewals Account Manager experience
• Consultative selling and strategic account management skills
• Prior background in academia/government customer-facing roles

What will you be doing in this role?...

• Engage proactively with customers to identify opportunities, understand needs, and deliver responsive, solution-oriented support
• Leverage in-depth product knowledge to highlight value-added solutions that meet customer needs and drive renewal sales and initiatives
• Execute defined renewal and retention strategies, contributing to broader comprehensive sales plans
• Develop and maintain knowledge of current products, offerings and market trends to support sales effectiveness
• Provide regular and consistent updates and insights on renewal opportunities and deliver accurate forecasts to leadership
• Effectively utilize sales tools and systems to manage pipelines and drive successful outcomes

About the Team

We are a global leader in providing innovative information content and technologies that increase the productivity of students, scholars, research professionals and the libraries that serve them. We are committed to empowering research worldwide through strategic acquisition, management, and discovery of information collections for academic, government, corporate, schools, and public libraries.

Hours of Work

• This is a full-time position, primarily working core business hours, with flexibility to adjust to various global time zones as needed
• Hybrid Position: Must be able to work 2/3 days a week in our Ann Arbor office

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At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.