Scheduling Analyst, Norton Medical Group Access Center, Days - Hybrid (KY/IN Residents Only)

Bi-lingual in Spanish & English speaking preferred.

The Access Center Scheduling Analyst has primary responsibilities for planning, analyzing, designing, implementing, testing, and maintaining all associated scheduling needs including guided builds that support internal Norton to Norton, Open Scheduling, and Direct Scheduling functions. This position will serve as a liaison between the NMG Access Center, EPIC IS, and Norton Project Team Members to ensure standardization efforts are aligned and implemented accordingly around provider templates, visit types, clinic departments, and MyChart functionalities.
Additionally, this role will directly interfaces with clinics to anticipate and resolve access related barriers; develop, modify, and support enhanced scheduling procedures to improve access to care.

**This role offers a hybrid work option. Initial training will take place at a Norton Healthcare facility, and you must be available to come onsite for business needs as required. Employees in this position must reside in Kentucky or Indiana.**

Required:

• With Associate's Degree - Three years of scheduling experience
• Without Associate's Degree - Five years of scheduling experience

Desired:

• One year process improvement and standardization experience across multifunctional healthcare systems
• Bachelor's Degree

• Bi-lingual in Spanish & English speaking preferred.