Building Services Manager - Customer Service & Small Projects (Harrisburg, PA)

• Serve as primary owner-facing point of contact from project turnover through warranty.
• Manage customer satisfaction and provide resolution on complaints, concerns, and invoice disputes in conjunction with the Service Manager.
• Recognize and communicate opportunities for additional work, improvements, and preventative maintenance.
• Work with the Building Services team to implement and maintain a consistent customer satisfaction and follow-up process (PMs, small projects, work orders, ESCO).
• Communicate customer testimonials, concerns, and service feedback to the Building Services operations team.

• Deliver small projects sold by the Small Projects/Building Services teams to a complete and satisfactory conclusion.
• Manage the transition from sales to operations, ensuring all project information and requirements are accurately communicated, documented, and tracked.
• Coordinate with Sales, Dispatch, and field/service technicians to schedule work, procure materials and major equipment, arrange rentals, and resolve operational issues.
• Process quoted boiler and other small projects and coordinate ordering of parts with service technicians.
• Prepare, review, and negotiate scopes and pricing with subcontractors when needed.
• Approve project-specific invoices for Building Services projects (including Harrisburg and Allentown).
• Conduct regular project status reviews, track manpower projections and backlog for Building Services small projects, and support closeout documentation (warranty letters, IOMs, etc.).
• Review and submit field employees' expense reports as required.

• Act as primary liaison between Building Services and Construction/Energy Services project teams.
• Attend project turnover and small projects hand-off meetings as the Building Services representative when necessary.
• Coordinate service technicians for pre- and post-startup, warranty-related labor, and related field support in coordination with the dispatcher.
• Request and route potential preventative maintenance information to the Business Development/sales teams and pass through service quotes to the appropriate salesperson/account owner.
• Coordinate technician-generated proposal data, prepare proposals, and forward additional opportunities to the appropriate internal teams.
• Coordinate documentation and work with the dispatcher to schedule backflow submissions and related compliance items.
• Provide backup assistance to the dispatcher when applicable.
• Coordinate onboarding schedules and initial support for new service technicians and apprentices.
• Collaborate with all Building Services personnel (Sales, project teams, operations, service technicians, etc.) to promote mutual cooperation and support company goals.

• Assist with material ordering and staging for PMs (e.g., air filters, belts, coil cleaner) in conjunction with PM leads and dispatch.
• Provide recommendations on departmental workload and resource allocation based on pre/post startup and warranty demands from internal project workloads.

• High School Diploma required, Associate's degree preferred
• Minimum 3 years of experience in mechanical service or construction industry required
• Minimum 3 years of experience in a corporate/office setting
• Proficiency with Microsoft Excel, Word, and Outlook
• Excellent written and verbal communication skills
• Strong focus on quality, efficiency, and customer service
• Energetic self-starter with a high sense of urgency
• Proven ability to juggle multiple high-priority tasks and manage competing deadlines

This is a management position
This is a full time position