New

Desktop Support Technician II

First Tech Federal Credit Union
paid time off, sick time, 401(k)
United States, Oregon, Hillsboro
Mar 12, 2026
Description The Desktop Support Technician II handles incoming IT support tickets and performs basic IT tasks such as desktop/laptop set ups and builds. Here's what you can expect from the job and what you need to be successful: Job Duties Resolve Tier 1 and 2 technology issues received via IT ticketing system, and resolves or forwards to a designated IT team member Handle escalation requests in a timely manner Format, install, set up, image and maintain desktop and laptop computers based on end user specifications Follow technical documentation and identify gaps, making recommendations for process improvement Train and mentor less experienced Desktop Support Technicians or temporary employees/new hires Pack and process e-waste in accordance with department procedures and policies Maintain current knowledge of computer technology and make recommendations on new types of equipment and operational methods based on business needs Participates in IT projects and initiatives as assigned Troubleshoot and support the client side of our VDI environment Maintain and adhere to our asset management policies and procedures Essential Skills Minimum 3 years' experience in an IT support or helpdesk role , with a mid-to-large size organization (1000+ users), preferably in the financial services industry Familiarity with ITIL processes Excellent customer service Experience using an enterprise ticketing system Experience supporting clients in a VDI environment Proficiency with troubleshooting computer hardware and software Proficiency with physical install and break down of workstations and workspaces Ability to communicate technical information, both verbal and written, to a wide range of end-users Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines Strong analytical and decision-making skills with attention to detail Working knowledge of Microsoft Active Directory and VDI environments Working knowledge of Microsoft, Apple, iOS and Android Operating Systems Intermediate knowledge of Microsoft Office Suite Minimum Education: High School Diploma Certification/License: Microsoft certifications are preferred Location: Hillsboro, OR 97124 \| Fulltime Onsite Target Compensation in Hillsboro, OR: $34 - $39 hourly + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Paid Time Off (PTO): You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40-hours of sick time, and three personal days, which will refresh annually 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click hereto learn more! First Tech is not currently offering Visa transfer/ sponsorship for this position #LI-KW1