Onboarding IAM - Ent

Working under the general supervision of the Manager or Director Inside Account Management, relying on experience and judgment to plan and accomplish goals, the Onboarding Inside Account Manager (OIAM) is a remote sales trainee who includes client-facing opportunities while learning to provide proactive direct sales support for one or more EAEs (Connection Enterprise Solutions Account Executives). The OIAM functions in a dual role as an Inside Account Manager (IAM) and Client Experience Specialist.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

• The areas of responsibility for an IAM are to manage the inbound flow of business, manage the inside account team and the client support being provided, to generate client demand, to identify opportunities for new solutions and lines of business, to maximize margins, and to deliver a result that allows for the attainment of each team's revenue and gross profit quotas.
• An IAM is expected to be able to communicate the Connection Enterprise's complete value proposition to clients.
• The IAM has extensive interaction with Manufacturers, Distribution Partners, CES EAEs, Sales Support teams, and the Connection Enterprise HQ Operational Support teams.
• The IAM is responsible for identifying opportunities to resolve issues by making rapid decisions and taking the appropriate actions that are in the best interest of both Connection Enterprise and our clients.

• Due to the fast pace of the business, it is extremely important that the OIAM prioritizes the client’s needs and manages the support efforts to ensure a timely and accurate response is given by the team.
• Scheduled times for proactive sales cycles to identify net new solutions must occur regularly, while ensuring the ongoing management of the support team is working efficiently to respond to any open requests.