Clinical Care Coordinator - Oncology - 138817

Under general supervision, the Clinical Care Coordinator provides clinical coordination scheduling services for the Oncology Division. Duties include high-level administrative support, planning, and managing clinical activities. This position will serve as the Clinical Care Coordinator for assigned Oncologists and Advanced Practice Providers.

Key Responsibilities

• High-level administrative support, planning, and managing clinical activities.
• Manages and maintains complex calendars for meetings and appointments.
• Assists with the coordination of travel arrangements and processes reimbursements of expenses as needed.
• Prepares and distributes clinic notes to referring physicians and medical records. Coordinates and executes projects.
• Coordinates weekly General Tumor Boards and organizes all logistics, which includes collecting and compiling of pathology reports/slides/films for each patient case from internal and external sources, sending to Pathology & Radiology Departments for review, organizing all patient clinical information in a presentable manner, scheduling weekly meetings, and maintaining historical records on all patient cases reviewed.
• Attends meetings and takes minutes to prepare and distribute to all team members.
• Communicates with faculty, clinic staff, administrators, professional organizations, and outside agencies (i.e., insurance companies, community medical groups) as needed to complete daily job duties.

The Clinical Care Coordinator is also responsible for registering new patients, triaging all incoming New Patient referrals, including registration of new patients, financial arrangements, and providing customer service to schedule the patient. Other duties are assigned as needed.

• Three (3) years of related experience.

• Experience in working in a large, complex healthcare setting.

• Experience working with Health Insurance companies and Community Medical Groups.

• Knowledge of scheduling medical appointments and authorization processes.

• Excellent ability to communicate both orally and in writing.

• Demonstrated knowledge and advanced-level skills in word processing software applications (Word, Excel, Teams, Outlook, & PowerPoint) and Electronic Medical Record.

• Ability to interact well with care teams, and all patients and families.

• Excellent customer service skills.

• Experience in supporting physician faculty travel, reimbursements, and calendar management.

• Prior Oncology experience.

• Experience with the Epic EHR system.

• Knowledge of medical/scientific terminology.

• Knowledge of various insurance products and 3rd party payors.

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and a pre-employment physical.