Sales Support Supervisor

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

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As our Sales Support Supervisor you will oversee the daily operations of the sales support team, ensuring they provide accurate, timely, and highquality assistance to the sales organization. This role is responsible for workflow management, team coaching, process improvement, and crossdepartment collaboration.

The work model for this role is: Hybrid

#LI-Hybrid

Your Responsibilities:

• Provide daily supervision, coaching, and functional oversight for the Sales Support team to ensure accuracy, consistency, and timely completion of all tasks.
• Serve as the primary point of contact (POC) for Salesforcerelated inquiries, troubleshooting, issue resolution, training, and optimization.
• Manage workload distribution, monitor performance, and support team members in meeting operational KPIs.
• Assist in onboarding and training new hires and junior team members in processes, tools, systems, and best practices.
• Develop, update, and maintain Standard Operating Procedures (SOPs), work instructions, and workflow documentation.
• Collaborate closely with Sales, Quoting, Operations, Finance, and other internal stakeholders to ensure successful project execution and seamless information flow.
• Communicate proposed solution costs and assumptions to the Sales organization and support them in pricing, scope clarifications, and offer strategy.
• Identify process gaps, inefficiencies, and rework trends, proposing improvements to leadership to enhance effectiveness and productivity.
• Work with business partners to optimize Salesforce workflows, quoting processes, and documentation standards.
• Ensure consistency and bestpractice adoption across the Sales Support function.

Your Background:

• High School Diploma or GED required; additional education preferred.
• 3+ years of experience in a Sales Support or related role; leadership or teamlead experience strongly preferred.
• Strong understanding of sales operations, preferably in electrification services or similar technical industries.
• Knowledge of customer challenges, industry landscape, competitor offerings, and commercial considerations.
• Demonstrated ability to lead teams, manage workload priorities, and coach team members.
• Strong communication, collaboration, and interpersonal skills.
• Experience with Salesforce or similar CRM systems preferred.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

More About Us:

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email toUS-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid.Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

• ABB provides 11 paid holidays.
• Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $83,300 and $95,000 annually.

myBenefitsABB.com

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.