Product Engineering Intern - Summer 2026

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

Key Responsibilities:

Customer Field & Issue Support

• Support daily customer field escalations related to product repair, failures, and depot operations.
• Work closely with engineering teams to investigate issues, collect data, and help drive timely resolution.
• Track open cases, actions, and outcomes to ensure issues are properly documented and closed.

Automation & Scripting Support

• Collaborate with team leads to develop, test, and improve scripting and automation solutions.
• Help automate repeatable depot repair tasks and workflows to improve efficiency and consistency.
• Assist in identifying manual processes that could benefit from automation or tooling improvements.

Depot Setup & Process Optimization

• Support the standup of a new depot repair center, including process definition and operational readiness.
• Help optimize repair workflows, escalation paths, and communication processes.
• Assist with continuous improvement efforts focused on quality, speed, and reliability of depot operations.

CrossFunctional Collaboration

• Coordinate with crossfunctional teams including Product Engineering, Manufacturing, Services, and Customer Support.
• Act as a point of support between engineering teams and operational staff to ensure alignment and clarity.
• Participate in meetings, reviews, and planning sessions related to depot operations and issue resolution.

Documentation & Communication

• Help document procedures, standard operating practices, troubleshooting steps, and technical findings.
• Maintain organized records for processes, scripts, and operational changes.
• Provide clear status updates and summaries to internal stakeholders.

Organization & Professionalism

• Maintain strong organization across multiple priorities, cases, and ongoing projects.
• Demonstrate professionalism when working with internal teams and handling customerimpacting issues.
• Follow established processes while proactively suggesting improvements.