New Accounts Representative I

The New Account Representative (Customer Service Specialist III) at Western Security Bank is responsible for opening and managing new customer accounts, providing excellent customer service, and performing routine banking transactions. Key duties include assisting customers with account openings (checking, savings, CDs, IRAs, and e-banking), processing deposits, cashing checks, and promoting bank products and services. The role requires maintaining compliance with banking regulations, ensuring accuracy in all transactions, and maintaining customer confidentiality. Excellent communication and customer service skills are essential, along with attention to detail and the ability to work independently or as part of a team.

DUTIES AND RESPONSIBILITIES:

Technical Responsibilities

• Assist with wide variety of customer services including opening and maintaining deposit and savings accounts, safe deposit boxes, and e-banking products. Prepare associated documentation and scan for record retention purposes.
• Assist customers with opening CDs/IRAs and educate customers as to penalties, earnings, etc.
• Use every customer contact as an opportunity to advise customer about additional services or programs that might benefit them.
• Maintain proficient knowledge of deposit and consumer loan products and services to effectively present the appropriate solutions to the customer.
• Perform transactions for bank customers, including but not limited to: receive deposits, accept checks for cashing, accept loan payments, accept wire transfer requests, fill business change orders, issue cashier's checks, redeem savings bonds, sell travel cards, process credit card advance requests, process telephone transfers, process and record night deposit transactions, process check orders, issue debit cards.
• Possess a basic knowledge of bank products such as checking, savings, and money market accounts, CDs, and e-banking services.
• Promote High Performance Checking "Refer-A-Friend Program" as well as helping with branch displays and Big Day promotions.
• Effectively sell and cross sell the services and accounts by the bank to best fit customers needs.
• Assist customers in reconciling accounts, closing accounts, and change of addresses as well as providing statement printouts and check copy requests.
• Answer incoming calls, direct calls, and take messages.

Compliance and Security

• Take responsibility for remaining compliant with all applicable banking laws and regulations as well as following company policies and procedures, management directives, security and operational procedures.
• Accountable for maintaining accuracy and attention to detail in all aspects of the job.
• Responsible for keeping all information related to customers, co-workers and the bank private and confidential. Assure that any private information is accessed only as it pertains to the performance of your position, being aware of others who can hear your conversations or view private information.
• Proactively protect WSB and its customers from counterfeit and fraudulent activity by staying current on fraud warnings and initiating discussion with customers regarding specific transactions to prevent potential loss to customers and Western Security Bank.
• Complete all required annual compliance training and continuing education to stay current with bank policy, regulations and licensing requirements.
• Responsible to stay aware of and adhere to the banks security policy. Notify management of any situation that may cause a security risk.

Customer Relations

• Adhere to Western Security Bank Company Mission, Vision, and Service Principles.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers.
• Is knowledgeable on our banking products and services.
• Can communicate requests and product information in a manner that is understood by the customer.
• Demonstrate a "customers come first" approach when prioritizing tasks.
• Maintains a professional, courteous, service-oriented relationship with all internal and external customers.

Miscellaneous Duties

• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Complete required bank and OnCourse training courses within assigned time frame(s).
• Represent Western Security Bank in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.
• Keep work area tidy and maintain customer privacy.
• Attends and participates in meetings as required.

Additional duties as requested or assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

• High school diploma or equivalent (GED) required.
• 6 months of banking experience required.
• Previous New Accounts experience preferred.
• CSSI and CSSII experience preferred.

Would an equivalent combination of relevant education and work experience be considered? Yes

REQUIRED SKILLS AND ABILITIES:

• Working knowledge of Jack Henry Experience.
• Basic knowledge of electronic banking products and/or non-electronic banking products with the ability to recommend appropriate products for internal and external customers.
• Excellent interpersonal communication skills including customer service orientation and strong listening skills.
• Strong written and verbal communication.
• Strong analytical and attention to detail skills.
• Ability to work well under pressure with a high degree of attention to detail.
• Ability to prioritize and organize heavy workload(s) and demonstrate effective time management skills.
• Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadline-oriented environment.
• Ability to work quickly and accurately; perform under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge, and experience.
• Mathematics and reasoning skills are constantly used and required on the job.
• Memory and estimating are frequently use and required on the job.
• Problem solving and exercising judgement are frequently used and required on the job.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

ADDITIONAL REQUIREMENTS:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer and over the phone for an average of 6-8 hours per day, when necessary. Must be capable of regular, reliable and timely attendance. While performing the duties of this job, the employee constantly works with time constraints and maintains attentiveness, duration and intensity. The employee frequently has routine workflow. The employee frequently exercises flexibility (the ability to shift from one task to another). Guidance, reinforcement, and co-worker support are available frequently. The employee is frequently involved in social interaction which requires frequent oral and written communications.

WORKING CONDITIONS:

Environment: Indoors, a climate-controlled shared work area.

Noise Level: Moderate noise.

Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Vision: Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.