IT Technician

"Together We Make Life Better". Our quality engineering, sustainable solutions and safety record inspire everything we do. Our diverse and inclusive workforce allows all employees to feel valued and safe to give their opinions and improve our company.

Tata Consulting Engineers USA, LLC, (TCE), is a multi-disciplinary engineering organization offering a full range of integrated engineering design, project support, procurement and construction management services to the energy and chemicals industries.

IT Technician

Pt. Neches, TX

Long term in plant assignment.

Participate in the day-to-day operation and support of IT Field Services and deliver IT service as a deskside support technician in person on-site and at other associated client sites remotely where applicable.

Responsible for end-to-end ownership of Service Requests and Incidents as part of team deliverance of IT service.

Supports local business system applications and mission-critical servers/infrastructure for the site (e.g., File & Print, Network, Phone System, Access Control Systems, local HR, etc.) in and outside of traditional business hours in conjunction with vendors in client Organization functional roles.

Fully contribute to activities that meet and integrate with client organizational requirements for quality management, health and safety, legal stipulations, environmental policies, and general duty of care. Operates the client end user support processes and information in line with the Customer Service procedures ensuring high accuracy and quality information.

Provide remote and deskside support, acting as the point of contact for IT service requests and the resolution of incidents within the agreed service level.

Charged with capturing and recording high-quality information and actions, monitoring their ticket queues, and responding timely to new tickets. Also tracks outstanding calls & work orders and will contact users informing them of call progress and escalations to meet the Customer Focus objective.

Monitors the operational status of network components (routers, network switches, WAPs, etc.) via network monitor and takes action on abnormal traffic behaviors/outages.

Leverages service desk best practices and process frameworks, such as ITIL to drive continual process improvement. Stays abreast of trends in service desk management, operations, technologies, sourcing, policies, procedures, and other external changes that could have an impact on service desk services.

Endpoint Management in an SCCM environment (imaging, deployment, and software push).

M365 Suite (Productivity Apps, Outlook & Teams, OneDrive, Sharepoint, M365 Mobile Apps).

Windows File Sharing and Print Services.

Enterprise Antivirus Deployment & Support.

VPN Connectivity & Related Technologies.

Support for industrial label printers (e.g., Zebra, BRADY, etc.).

Networking Monitoring & Troubleshooting.

Tata Consulting Engineers USA, LLC ("TCE") is an equal opportunity and affirmative action employer committed to promoting diversity, equity, and inclusion in our workplace. We do not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

In compliance with federal law, all candidates hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form after acceptance of a formal TCE offer letter through our onboarding system.

Please be aware that there have been instances of fraudulent job offers being made in the name of TCE by unauthorized individuals or organizations. We want to make it clear that TCE will never ask for any type of payment information during our interview process. Please be advised during our company transition, all email communications from TCE will come from our business email addresses, which end in '@tatconsultingengineers.com'. If you receive any suspicious job-related emails from any other domain, please do not respond to them and disregard any requests for personal or financial information. If you have any concerns about the legitimacy of a job offer or communication, please contact us through our website at tataconsultingengineers.com