Billing Analyst

Job Summary
Works daily to ensure accurate billing to customers for Intermodal terminal activities and other charges as needed. Maintains billing profiles in Intermodal Terminal Billing system for automated billing functions. Partners with Operations, Sales, Customer Solutions and external customers to resolve urgent issues. Provides subject matter expertise, training, and analytical support to improve business processes and overall departmental effectiveness. Collaborates with Billing and Collections to streamline workflows and support team objectives.

Primary Activities and Responsibilities

• Resolve complex billing and Intermodal Terminal Billing (ITB) system issues
• Support core billing transaction processes, including credit card payments
• Create ad hoc billings to ensure complete revenue and expense recovery
• Analyze data and business processes to identify and implement improvements
• Provide training and subject matter expert support for terminal billing
• Perform additional miscellaneous duties as assigned
  
  Minimum Qualifications
• Bachelor's Degree/4-year Degree
• 1 or more years of experience in Accounting, Business, Finance or rail Customer Service.

Equivalent Minimum Qualifications

• High School Diploma or GED
• 6 or more years of experience in Billing, Receivables, Accounting, Operations, Customer Service, or related railroad roles

Preferred Qualifications

• Bachelor's Degree/4-year Degree
• 2 or more years of experience in Billing, Receivables, Accounting, Operations, Customer Service, Business, Finance, or related railroad roles

Knowledge and Skills

• Strong understanding of billing processes and rail operations
• Excellent interpersonal and communication skills
• Analytical, results-oriented, and detail-focused
• Ability to synthesize complex information and develop practical solutions
• Effective time management and organizational skills
• Proven ability to manage multiple priorities in a fast-paced environment
• Strong independent judgment and problem-solving capabilities

Leadership
The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.

Job Requirements

• Work hours may vary in length and schedule