Sr Business Analyst UC

As part of a mission-driven institution, University College (UC) at Tufts University strives to make education accessible to all, fostering learning and engagement across a wide spectrum of audiences. UC is committed to expanding access to Tufts and transforming the lives of diverse learners across generations through innovative and high-quality educational opportunities, career acceleration, and community connections. Since our school's establishment in 2018, UC has experienced rapid growth and is planning significant expansion, including a variety of new professional non-credit credentials, high school programs, and new degrees, all while broadening access to Tufts' exceptional educational offerings. UC currently offers a variety of educational content through Tufts Pre-College Programs, the Osher Lifelong Learning Institute, and the new Center for Professional and Workforce Impact. Operating in a dynamic environment, UC is positioned to become a leading presence in the greater Boston area in the next 5 years. Visit universitycollege.tufts.edu to learn more.

The role is responsible for optimizing the utilization of technology application features to meet University College's and learners' needs by supporting the design, redesign, implementation, and streamlining of the school's website, application, admissions, enrollment, marketing, and reporting technologies, as well as the ongoing analysis, enhancement, and maintenance of those technologies, systems, and data. The role interprets complex business processes, translating those needs into technical and functional requirements documentation, configuring necessary changes, and contributing to quality assurance and training initiatives. This role understands and documents systems that support University College application, admissions, enrollment, marketing, and reporting operations and workflows, as well as current and proposed system connections and dependencies, and serves as a primary point of contact and collaboration with Tufts Technology Services (TTS). It regularly meets with University College business partners to gather requirements for both large and complex projects and narrowly scoped day-to-day work. From project inception to implementation, support, and maintenance, this role ensures that the potential of technical solutions is maximized in support of University College's needs. On an ongoing basis, the role analyzes business process requirements from a variety of stakeholders within the school, responds to and resolves complex end-user needs/issues, leads support and training activities, analyzes processes and approaches to define/refine business processes, and supports reporting needs. The role gathers cross-functional groups, including representation from the registrar's office, financial aid, enrollment, admissions, and other functions to capture requirements, document, and recommend process and technology improvements that enable optimal efficiency and technical automation as appropriate. This role translates admissions, recruitment, marketing, and student services processes and requirements into effective system configurations, ensuring the system(s) meet school-specific business needs while aligning with institutional standards.

Basic Requirements:
Knowledge and experience typically acquired by:

• Bachelor's Degree
• 3 or more years of Slate experience*Experience with Extended Education, and HubSpot, or the ability and commitment to learn these systems and their interactions*Familiarity with Configurable Joins query tools at an intermediate level *Proven experience and demonstrated success in the management of higher education admissions and student records systems and student data, including security and integrity *Working knowledge of higher education enrollment management, admissions, or institutional research roles *Relevant business work experience with in-depth knowledge of business operations and systems requirement processes.*Ability to work independently and manage multiple priorities and projects simultaneously*Demonstrated skills in prioritizing assignments to complete work in a timely fashion and ability to anticipate and plan for cyclical activities*Excellent communication, problem-solving, and organizational skills *Ability and mindset to collaborate and build strong relationships with internal and external stakeholders *Strong analytical and problem-solving skills

Preferred Qualifications:

• Master's Degree 7-10 years of experience in higher education enrollment management, admissions, or institutional research roles
• Expert knowledge of higher education enrollment management systems and integrations across various platforms and channels *Intermediate knowledge of Slate and PeopleSoft student systems *Experience with technical languages such as SQL