Sr. Sales Advisor, Pre-Owned

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

RIV level: 5

Location: 2763 Blake St, Denver, CO 80205

Schedule: Full-time, 9am-5pm, 5 days per week. Must be available to work Friday-Sunday.

As a Sr. Sales Advisor, Pre-Owned in Denver, you will be an integral member of our team, focused exclusively on Rivian Pre-Owned (RPO) vehicles. You will build relationships with prospective customers and expand the Rivian community by helping customers discover, select, and purchase pre-owned Rivians that fit their needs.

You will own the customer journey end-to-end, from initial interest and lead qualification, through demo drives and vehicle selection, to order, financing/trade-in coordination, paperwork, and delivery of the pre-owned vehicle. You will educate and inspire customers through on-site interactions, demo drives, phone, text, and email, leveraging Salesforce to maintain a healthy, active pipeline and ensure no opportunity is left behind.

To be successful in this role, you bring a customer-first mindset, thrive in fast-changing environments, and are motivated by delivering results. You're passionate about EVs and the Rivian brand, and you're excited to build a competitive, collaborative sales culture around Rivian's pre-owned offering.

• Consistently achieve or exceed monthly and quarterly sales targets for pre-owned units, along with key performance indicators such as demo drive volume, pipeline health, sales conversion, and customer satisfaction.
• Deliver a best-in-class, highly personalized customer experience that is authentic, engaging, educational, and aligned with Rivian's values and culture.
• Engage, qualify, and guide customers who are considering pre-owned Rivians in person at the Denver location, on demo drives, and via phone, text, and email, tailoring recommendations to their use cases, budget, and timing.
• Educate customers on used EV ownership (battery health, warranty, charging, range, and total cost of ownership).
• Build, manage, and continuously refresh a robust pre-owned sales pipeline in Salesforce, using tasks, opportunities, and notes to stay organized and prioritize highest-impact outreach.
• Proactively re-engage past leads, canceled orders, and long-term prospects to uncover new pre-owned opportunities and accelerate speed-to-sale.
• Maintain accurate, timely documentation of every interaction and next step so cross-functional partners (Inside Sales, Delivery, Service) can seamlessly support the customer journey.
• Own the full customer lifecycle from first contact through delivery for pre-owned vehicles, including vehicle selection, pricing discussion, trade-in coordination, order confirmation, and preparation for delivery day.
• Collaborate closely with Inside Sales, Delivery, and Service teams to ensure vehicle readiness, accurate paperwork, and a frictionless handoff on delivery.
• Set clear expectations about vehicle condition and any cosmetic/normal wear, helping customers understand the standards of Rivian's pre-owned program.
• Resolve in-the-moment customer concerns and escalate complex issues to appropriate teams while maintaining ownership and communication with the customer.
• Conduct safe, informative demo drives, helping customers experience vehicle performance, features, and tech in real-world conditions.

• 5+ years of sales, retail, customer service or hospitality experience at a top tier, premium brand (direct to consumer, auto and or EV a plus)
• At least 21+ years of age
• High School Diploma, GED, or other recognized high school equivalency credential required
• Experience in a call center environment preferred but not required
• Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment
• Experience succeeding in a face-paced, dynamic start up environment with continuous iteration and changes
• Experience using CRM systems (Salesforce preferred)
• Strong communication and collaboration skills (written and verbal)
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays
• Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) with the ability to learn new tools quickly
• Comfortable operating large, high performance vehicles and conducting demo drives with customers
• Ability to work effectively both in a team and independently
• Maintain a positive, upbeat and can-do attitude at all time
• Ability to obtain and maintain local sales licenses if applicable in your state/province
• Flexibility to travel as needed for events to active sales

• Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from). No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring.

• Ability to obtain and maintain local sales licenses if applicable in your state/province.

The pay range for this role is $23.27-29.09 per hour for Denver based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for incentive payments per plan terms and conditions.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than March 16, 2026.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.