Group Product Manager - Customer Digital Engagement - Los Angeles, CA

Primary Purpose

The Manager, Tech/Digital Cap & PO, Customer Engagement & Experience Solutions is primarily responsible for defining the roadmap, vision, and prioritization of the product portfolio based on value for the customer. Takes full responsibility for a group of scrum teams and their products with authority to direct the product group work. Uses understanding of the market, customer needs and requirements, and the products to inform direction.

Interacts frequently with customers, drafting objectives and strategies and driving innovation through products or services. Provides oversight to the maintenance and operations of products within their group, ensuring adherence to relevant safety & compliance, regulatory, cybersecurity and legal standards. Provides management and oversight of their respective Product Owners as it relates to people development, career coaching, and performance feedback responsibilities.

Duties and Responsibilities

• Defines and communicates group's roadmap and vision across all teams, setting objectives for a 6-12 month time horizon. Communicates this vision to stakeholders, executive level leadership, and Product Owners across group. Identifies key outcomes to meet stakeholder needs with an eye towards innovation and continuous improvement. Manages complex needs across multiple business and IT groups, responsible for suite of products their group represents. Ensures that group's value delivered is measurable. Owns quarterly planning and roadmaps for group. Proactively champions for new delivery opportunities, collaborating with stakeholders.
• Manages key executive relationships to maintain pipeline of work and strategic direction. Owns product delivery and value creation for a group of products, overseeing prioritization of epics, features, and stories, and driving delivery of business value. An epic is a high-priority significant technology solution that can be broken down into a number of smaller stories and features to be worked on by agile teams. Engages with clients to understand their needs and inform delivery. Maintains clear features and epics to drive teams' direction and alignment. Determines when an epic has been completed by ensuring that it meets the end user's needs. Communicates value of suite of products and their work plans. Facilitates feedback loops for teams on behalf of clients. Provides feedback to Product Owners on work completed.
• Provides leadership to a large team, providing direction, motivation, and strategic oversight. Owns all aspects of employee management for a large team, directing work and providing guidance. Responsible for all aspects of performance management, training and development. May supervise team leads.
• Responsible for feature and epic refinement, prioritization and quarterly planning. Acts as a trusted advisor and liaison across group of teams and their respective clients. Meets with key stakeholders to understand needs and shape product/service to deliver most value across their group of agile teams. Aligns value and direction of backlog items, resulting in a work product hierarchy (i.e. epics and features) which is communicated across group.
• Prepares for and facilitates Quarterly Planning. Manages group's epics and features. Reviews and accepts completed epics and features as done. Proactively provides feedback to Product Owners for continuous alignment and improvement.
• Performs other duties as assigned (no more than 5% of duties).

Education

• Bachelor's Degree Computer Science, Information Systems, Software Engineering, Business Administration, related field or equivalent training and/or experience. Required
• Master's Degree Computer Science, Information Systems, Software Engineering, Business Administration, related field or equivalent training and/or experience. Preferred

Experience

• 8 years - Progressive related work experience in Project or Product Delivery, Product Management, IT and / or Business Operations or equivalent experience. Required
• 3 years - Related supervisory and/or lead experience. Required
• 3-5 years - Experience working with in the energy sector or with a utility. Preferred

Knowledge, Skills and Abilities

• Required:
• Stakeholder Management - Ability to create and maintain strong relationships with stakeholders (including clients) in order to drive outcomes and create alignment around a vision or course of action. Advanced
• Adaptability and Learning Agility - Ability to learn, adapt, unlearn, and relearn to rapidly adapt to changing business needs, processes, standards, and tools; a strong ability to prioritize and reprioritize work. Advanced
• User Experience - Strong understanding of how users will interact with systems, applications, and products, with an ability to design applications and interfaces that are consumable and easy to navigate. Advanced
• Value Realization - Strong ability to identify the benefits provided by a proposed user story or feature relative to the effort that it will require from the team in order to drive the effective prioritization of work to maximize the benefits delivered by the team to the customer. Advanced
• Product Management - Strong product management skills, including an ability to communicate and inspire product vision, strategy and roadmap, apply unique business insights, prioritize work to be completed, and make sound decisions aligned to business goals. Advanced
• Financial Acumen - Strong financial acumen, including the ability to accurately report spending in the IT function and an understanding of both CapEx and OpEx budgets. Intermediate
• Preferred:
• Automation and Security Concepts - Knowledge of Automation and Security Concepts (e.g., test automation, code coverage, DevSecOps, CI/CD pipelines, etc.). Advanced
• Agile Tools - Knowledge of Agile Tools, such as Azure, Jira, etc. Advanced
• Agile Methodologies - Knowledge of concepts, including Agile Scrum and/or Kanban, and application of Agile methodology (e.g., Lean, SAFe, LeSS) for project management to be able to design, implement and manage projects. Advanced

Licenses and Certifications

• Agile Scrum, Product Owner or Scrum Master certifications such as Certified Product Owner Certification or Certified Scrum Master Certification. Preferred

Other Qualifications

• May require work outside of normal business hours and/or 24/7 response availability for system and application maintenance, enhancements, production releases and/or operational emergencies.

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