Sr. Systems Analyst

Planned Systems International (PSI) is an Enterprise IT services company who focuses on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. PSI is currently seeking an Senior System Analyst. The Senior Systems Analyst responsible for technical program support across Project Management, Tier III PIV Service Desk, Testing & Release, reporting, and transition activities. Acts as a primary technical integrator between contractor teams, VA stakeholders, vendors, and the COR/PM to ensure CPMP execution, timely reporting, highquality Tier III support, and smooth releases and transitions.

This role provides the technical backbone for CPMP execution, Tier III service excellence, release readiness, reporting integrity, and lowrisk transitions for PIV NextGen support.

CPMP & Reporting: Support development, maintenance, and monitoring of the Contractor Project Management Plan (narrative + graphical). Produce monthly progress reports (Word/MS Project) with data definitions, ICT deliverable Section 508 status, issues/resolutions, and CPMP variance tracking.
• Meetings & Coordination: Prepare materials, present technical content, and produce minutes for Technical Kickoff, weekly PIV Operations meetings, monthly contract reviews, Technical Interchange Meetings (TIMs), and biannual Program Management Reviews (PMRs).
• Tier III Service Desk Support: Provide subjectmatter troubleshooting for PIV NextGen integrations (Active Directory, IAM, PKI, certificates, client software). Follow VA workflows in ServiceNow, resolve/ticket escalations, coordinate vendor escalations, and produce weekly/monthly Tier III metrics (tickets assigned/resolved, avg closure time).
• Testing & Release Support: Validate NextGen client updates and patches against VA baselines, coordinate field testing, document anomalies, prepare release intake/packaging support, and publish OIT bulletins/knowledge articles. Maintain installer packages and release readiness artifacts.
• Knowledge Management: Author and review knowledge base articles, SharePoint/Teams content, troubleshooting guides, and technical documentation; manage PIV Champions channel content and training materials.
• Metrics & Dashboards: Extract and analyze ServiceNow/Jira metrics; produce tabular and graphical reports and daily/weekly status products (PIV System Status Report).
• Transition & Onboarding: Develop/execute 90day Transition Plan when required; coordinate knowledge/data transfer, training, asset disposition, and personnel support to successor teams.
• Compliance & Security: Ensure solutions meet VA TRM, VA Critical Security Controls, FICAM/HSPD12/PIV requirements, Section 508 guidance, and support ATO/FedRAMP documentation needs.
• Continuous Improvement: Identify process inefficiencies, recommend automation, and implement improvements to reduce ticket resolution time and increase system stability.

• Degree should be in Computer Science, Engineering, Mathematics, or an equivalent technical discipline.
• 8 additional years of relevant experience may be substituted in place of the Bachelor's degree.
• 5 years of relevant IT experience, specifically in:
• Analysis, design, and integration of information systems
• Working with COTS (Commercial Off-The-Shelf) software and development software
• Translating business requirements into system requirements using structured analysis and design methodologies
• Evaluating cost factors and risks in system implementations.
• 8+ years' systems analysis/engineering experience supporting enterprise IT programs for federal customers (VA/DoD preferred).
• Demonstrated experience with ServiceNow, Service Desk/Tier III workflows, and support reporting.
• Strong technical skills with directories/authentication (Active Directory, PKI/PIV), Windows client software, and application/server troubleshooting.
• Experience in testing and release coordination, field test management, and producing test reports.
• Proficiency in SQL and data extraction for metrics reporting; experience with MS Project, Word, Excel, Power BI or similar.
• Experience authoring knowledge articles, technical guides, and presentation materials.
• Strong oral/written communication and stakeholder facilitation skills; proven ability to lead TIMs and brief executive audiences.
• Familiarity with VA security/compliance frameworks (RMF, NIST, FICAM, Section 508).
• Active federal clearance (Public Trust minimum; higher preferred) or ability to obtain.

Required Technical/Business Tools Experience

• IT Service Management and Ticketing
  • ServiceNow
  • Tier III incident and request management
  • Knowledge article creation and maintenance
  • Service desk workflow and escalation management
  • Reporting and metrics generation for service desk performance

• Identity, Credential, and Access Management
  • Microsoft Active Directory
  • Public Key Infrastructure
  • Personal Identity Verification
  • VA Identity and Access Management
  • Experience supporting:
  • Certificate-based authentication
  • PIV card issuance and lifecycle management
  • Identity credential management
  • Directory integration and group policy administration
  • Authentication and authorization services

• Operating Systems and Enterprise Desktop Platforms
  • Windows 10
  • Windows 11
  • Experience with:
  • Client configuration and troubleshooting
  • Software deployment packages (.msi and .msp)
  • Desktop security configuration and STIG compliance

• Collaboration and Knowledge Management Platforms
  • Microsoft Teams
  • Microsoft SharePoint
  • Used for:
  • Technical documentation distribution
  • Knowledge sharing and operational communication
  • Managing PIV Champions collaboration channels

• Productivity and Reporting Tools
  • MS Suite:
    • Used for:
      • Monthly progress reports
      • project schedules and CPMP documentation
      • system documentation and architecture diagrams
      • technical presentations and status briefings

• Remote Access and Virtual Desktop Infrastructure
  • Azure Virtual Desktop
  • Citrix Access Gateway
  • Experience supporting:
    • secure remote access to enterprise systems
    • troubleshooting remote connectivity issues
    • working within controlled federal IT environments

• Software Testing and Deployment Support
  • Experience supporting enterprise software release processes including:
    • software validation and compatibility testing
    • patch and update deployment coordination
    • field testing and deployment preparation
    • software packaging and installer management

• Security and Compliance Frameworks
  • Familiarity with federal security standards and frameworks including:
    • National Institute of Standards and Technology security guidance (e.g., NIST SP 800-63)
    • Cybersecurity and Infrastructure Security Agency directives
    • S. Department of Veterans Affairs security policies and technical reference models
    • Zero Trust security architecture concepts
    • FICAM identity management standards
    • FIPS-201 PIV credential compliance

• CompTIA Security+
• ITIL Foundation
• Certified Information Systems Security Professional (CISSP) (or equivalent)
• Certified Identity and Access Manager (CIAM) or IAM-related certification
• Microsoft Identity or Active Directory certifications

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HRDepartment@plan-sys.com, or by dialing 703-575-8400.