LICENSING SPECIALIST 1- 03102026-75636

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: TENNESSEE WILDLIFE RESOURCES AGENCY, DAVIDSON COUNTY

Division: Licensing

This is an on-site position.

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school.

Overview

Under general supervision, employees in this class process license and boat applications and performs associated bookkeeping tasks of routine difficulty. An employee in this classification is responsible for assisting customers with purchasing hunting and fishing licenses and boat registrations; and scanning and archiving applications and deposit records into electronic databases. Employees in this classification will ensure that license applications, daily deposits and other documents are scanned into electronic databases for future reference. This classification is the entry level of this series and differs from the Licensing Specialist 2 in that the latter is the working level of the series.

Responsibilities

1. Process applications for hunting and fishing licenses and boat registrations. Update customer profiles in license and registration database.

2. Process incoming mail received by the sales office. Determine type of application received, verify completeness of application, and code details of purchase into database.

3. Answer incoming phone calls concerning hunting and fishing license questions; boat registration questions, hunter and boating safety certification classes, hunting and fishing regulations, and a variety of other wildlife related topics.

4. Balances revenue generated by the processing of license and boat registration applications. Creates deposits of all funds received.

5. Maintains and indexes paper files including but not limited to boat applications, license applications, and daily deposits. Scans and uploads documents into electronic database.

Competencies (KSA's)

Competencies:
1. Customer Focus
2. Action Oriented
3. Interpersonal Savvy
4. Instills Trust
5. Drives Results

Knowledges:
1. Sales and Marketing
2. Telecommunications
3. Clerical
4. Customer and Personal Service

Skills:
1. Active Learning and Listening
2. Coordination
3. Speaking
4. Writing
5. Service Orientation

Abilities:
1. Problem Sensitivity
2. Deductive Reasoning
3. Speech Clarity
4. Speech Recognition
5. Written Comprehension

Tools & Equipment

1. Computer
2. Telephone
3. Document Scanner
4. Copier

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.