PARTNERS FOR REENTRY OPPORTUNITIES IN WORKFORCE DEVELOPMENT CASE MANAGER - 03102026- 75942

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF LABOR & WORKFORCE DEVELOPMENT, WORKFORCE SERVICES DIVISION, SHELBY COUNTY

For more information, visit the link below:
https://www.tn.gov/workforce/careers.html

This position is designed as Hybrid (In office and Remote)

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree in Human Services, Social Work, Business Administration, or a related field; or equivalent work experience. A minimum of 2 years of experience in a role involving direct public engagement, customer service, or workforce development.

Substitution of Experience for Education: Experience in a customer service-related field such as, social service, community development, and retail customer service may be substituted on a year for year basis.

Necessary Special Qualifications: Possession of a valid motor vehicle driver's license

Overview

Partners for Reentry Opportunities in Workforce Development (PROWD) Case Manager will manage strength-based services to participants and performing other duties as necessary to ensure that the program operates effectively and efficiently within the guidelines of the grant. The program will serve PROWD program participants of the Memphis low-security facility and minimum-security satellite camp during and after incarceration in Residential Reentry Centers and the general community.

Responsibilities

1 Ensure all participant paperwork, credentials, and data are submitted to the Tennessee Department of Labor & Workforce Development-TN Office of Reentry

2 Collaborate with statewide partners and employers to identify and eliminate barriers to employment for participants

3 Collaborate with Memphis and Nashville RRCs to ensure recruitment goals are met

4 Work with TN PROWD Community of Practice Navigators to ensure individuals are moving through the workforce development system

5 Maintain a working knowledge of processes within American Job Center network and how they contribute to outcomes and tracking

Competencies (KSA's)

Competencies:
1. Customer Focus
2. Plans and Aligns
3. Organizational Savvy
4. Drives Vision and Purpose
5. Nimble Learning

Knowledges:
1. Clerical
2. Customer and Personal Service
3. English Language
4. Administration and Management

Skills:
1. Active Learning and Listening
2. Service Orientation
3. Critical Thinking
4. Coordination
5. Time Management

Abilities:
1. Deductive Reasoning
2. Selective Attention
3. Written Comprehension
4. Information Ordering

Tools & Equipment

1. Laptop/Computer
2. Portable Printer, Scanner, and Monitor
3. Cell Phone

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.