Manager, Production Operations
 FIS | |
 United States, Florida, Jacksonville | |
 Mar 09, 2026 | |
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Position Type : Full timeType Of Hire : Experienced (relevant combo of work and education)Education Desired : Bachelor of Computer ScienceJob Description We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS? About the role As a Production Support Manager, your day begins with a daily turnover meeting, where you immediately connect with your team to review the previous night's processing cycle and discuss any incidents that occurred. These meetings focus on identifying root causes and exploring opportunities to prevent recurring issues, fostering a culture of continuous improvement. You play a key role in client-facing communications, often joining bridge calls to provide real-time updates on issue resolution and progress toward restoring business-as-usual operations. As one of the primary interfaces between the client and internal teams, you ensure transparency and responsiveness. Collaboration is central to the role-you regularly escalate issues to Application Teams and Senior Management, following established protocols to drive resolution. You also participate in client meetings to coordinate break-fix efforts, prioritize outstanding issues, and align on delivery timelines. Throughout the shift, you maintain ongoing availability to support your team, offering guidance, removing roadblocks, and ensuring that service levels are met. Schedule: Monday - Friday 7:30am to 4:30 pm About the team: The Production Support Manager will consistently work with Engineers (Programmers) addressing incidents from our client. They will also be working closely with our client's Operations team, Core Banking team, and Lines of Businesses.This team is Level 2 support for our client putting them on the front line to all mainframe related issues. What you will be doing:
What you bring:
Added Bonus if you have:
What we offer you: A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:
Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass | |