Program Lead - Global Services

The Global Services Program Lead will partner with internal and external stakeholders to support business development efforts that expand international patient services and advisory partnerships at Children's National Hospital. Support the Sr. Program Manager in advancing Global Services strategic initiatives, including the development of programs, policies, and procedures that strengthen international patient care and global collaborations. Promote Children's National as a destination for complex pediatric care by supporting relationships with international insurance providers, medical institutions, and referral partners. Serve as a focal point for patient satisfaction and performance improvement efforts, including coordination of the Patient and Family Advisory Council (PFAC). Provide operational support to the Sr. Program Manager on the Global Services program administration, including program evaluation, financial tracking, annual report development, and external content for web and social media platforms.

Minimum Education
Bachelor's Degree (Required), or Relevant experience beyond the minimum required work experience may substitute for the educational requirement on a 1-to-1 ratio ( i.e. one year of relevant work experience equals one year of required education)

Minimum Work Experience
3 years Relevant work experience (Required)
1 year Relevant work experience with Masters degree (Preferred)

Functional Accountabilities
Program Liaison

• Lead the program by being the primary point person.

• Serve as the liaison between CNHS and external stakeholders as needed

• Manage program specific partnerships with various stakeholders including leadership at affiliated institutions.

• Communicate barriers, challenges and any other issues that affect progress.

Budget and Financial Management

• May be responsible for appropriate use of funds and resources.

• Prepare documentation and projections to support new programs and the budget planning process.

• Monitor monthly performance reports and budget variances and resolve discrepancies as needed.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities
Program Management/ Coordination

• Assist in the development of project scope statements, timelines, and deliverables; assign work to team members to assure timely completion of project and on budget.

• Implement project plans according to schedule in order to achieve desired results.

• Independently conduct comprehensive data gathering and analysis efforts.

• Coordinates and schedules appointments, meetings and conferences with other CNMC departments and external customers.

Organizational Commitment/Identification

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

Customer Service

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things