Data Center Break/Fix Technician (All Levels)

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Data Center Break/Fix Technician (All Levels)

This team has multiple opportunities available. Upon applying, we'll review your profile to see what the best fit for you could be.

• DCO Lead Technician
• DCO Sr. Tech
• DCO Tech
• DCO Jr. Tech

**Due to operation 24/7, day and night shift + weekend availability will be required.

What this job involves

This progressive technical role supports mission-critical data center operations through comprehensive hardware break/fix support, ranging from entry-level component replacement to senior technical leadership and escalation management. You'll diagnose and repair server, storage, and network equipment while ensuring maximum system uptime in a high-availability environment. The position offers clear advancement opportunities from hands-on technical work through team leadership, process improvement, and cross-functional collaboration with engineering teams.

Your day-to-day tasks will include:

• Diagnose and repair failed servers, storage nodes, and network equipment including component replacement (CPUs, memory, storage devices, NICs, power supplies) following established SOPs and SLA requirements

• Respond to hardware incident tickets within defined timeframes, escalating complex issues appropriately and coordinating with OEM vendors for warranty support and advanced troubleshooting

• Document all repairs, component swaps, and maintenance activities in ticketing systems, asset management databases, and DCIM tools while maintaining accurate inventory records

• Perform structured cabling installations and repairs (fiber and copper), assist with server racking and deployment activities, and support site commissioning/decommissioning efforts

• Mentor junior technicians, conduct quality assurance reviews, and contribute to root cause analysis efforts and process improvement initiatives

• Collaborate with provisioning, network, capacity, and software engineering teams to coordinate repairs without impacting critical production workloads

• Create and maintain Standard Operating Procedures (SOPs) and Method of Procedures (MOPs) while ensuring compliance with change management and incident management protocols

Required Qualifications:

• 2+ years of hands-on experience with server hardware diagnostics, repair, and component replacement in enterprise or data center environments

• Demonstrated proficiency with server management tools including BMCs (iDRAC, iLO), CLI interfaces, and vendor-specific diagnostic utilities

• Strong understanding of data center infrastructure including power, cooling, networking, and structured cabling systems (fiber and copper)

• Experience with ITSM processes, ticketing systems, and change management workflows in mission-critical environments

• Proven ability to work effectively under pressure during outages while maintaining SLA compliance and documentation standards

• Physical ability to lift up to 50 pounds and work in data center environments with varying temperatures and noise levels

• High school diploma or equivalent with technical certifications preferred (CompTIA Server+, A+, or vendor-specific certifications)

Preferred Qualifications:

• Associate degree in Information Technology, Computer Science, or related technical field

• Experience with major OEM vendors (Dell, HPE, Cisco) including warranty processes, parts logistics, and escalation procedures

• Familiarity with DCIM tools (Sunbird or similar) and asset management systems for inventory tracking and lifecycle management

• Knowledge of networking fundamentals including switches, routers, and network troubleshooting concepts

• Previous experience mentoring or training technical staff in hardware repair and troubleshooting procedures

• Understanding of ITIL framework and incident/change management best practices in enterprise environments

• Experience supporting large-scale infrastructure projects including refreshes, migrations, and decommissioning activities

#DCR

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.