IT Systems Delivery Quality Control Senior Manager

This position leads solution development and quality control for technology projects, focusing on consistent and efficient project delivery, risk mitigation, and stakeholder collaboration. The manager oversees all aspects of quality control management, IT project solutioning, communicates progress, monitors milestones, and identifies obstacles while ensuring business architecture is aligned with industry best practices.

Key duties include working with PMO, IT Program Managers, architects/engineers, developers, vendors, and business teams to deliver technical solutions, plan and execute quality control test plans and procedures, support operations, and maintain effective communication. Quality control duties will also include developing comprehensive test plans, automating testing, and conducting inspections for audits. Additional responsibilities may include budgeting, managing vendor contracts, analyzing capacity & demand, and supervising analysts in alignment with Needham Bank's objectives.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Leadership:




• Manage, mentor, and develop IT Systems Quality Control Team. Manage relationships and expectations across IT, PMO, Business Lines, and Vendors for each assigned project including developers, analysts, engineers, and third-party vendors.




• Outlining requirements and workflows
• Identifying and addressing gaps
• Mitigating controversy and conflict resolution
• Supervise QC analysts, conduct performance reviews, and set quality KPIs.
• Building an inclusive culture
• Enhancing morale
• Fostering team training and growth






• Project Management:




• Oversee the solutioning, risk mitigation, and quality control of assigned projects




• Aligning project functional and technical requirements
• Ensuring projects are on time, within budget, and meet scope requirements from the technology perspective.
• Determining when other areas of IT may be needed for development or maintenance purposes.
• Support the adoption and alignment of waterfall & agile methodologies as needed and foster a culture of continuous improvement.
• Develop and implement QC strategies, sampling plans, automated test plans, and testing protocols to ensure products and services meet compliance standards.






• Strategic Planning:




• Help implement IT strategies and roadmaps that support business goals and digital transformation initiatives.




• "Art of the Possible" approach with innovation and future state considered in solutions.
• Providing strategic voice to FVP, IT Systems Delivery and CIO on validity and feasibility of active and/or exploratory projects.
• Providing strategic voice to FVP, IT Systems Delivery and CIO on project budgets.






• Vendor and Stakeholder Management:




• Manage relationships with vendors and service providers, and collaborate with internal stakeholders, including clients and business line leaders, to drive successful outcomes.




• Ensure effective vendor coverage and defined vendor responsibilities across entire project team.






• Business Architecture:




• Provide technical guidance on project development, infrastructure, and architecture to ensure adherence to industry best practices, roadmaps, procedural standards and business alignment.




• Identify and monitor routine IT Systems Delivery processes.
• Ensure milestone and stage gate audit trails and documentation creation.
• Conduct lessons learned to enhance and streamline procedures.
• Build quality controls into existing processes and procedures.






• Risk Management:




• Support the Bank's Enterprise Risk Framework and cybersecurity posture by implementing robust digital security measures aligned with the Bank's IT Cybersecurity Team and regulatory frameworks
• Identify potential risks to service delivery and develop mitigation strategies to prevent service failures.




• Perform additional duties as requested, needed or assigned.

JOB REQUIREMENTS

• Skill in understanding various aspects of information security and related technology concepts
• General knowledge of the Bank's software applications, technological infrastructure, networking and network design, and data processing systems
• Willingness to continue education
• Strong organizational skills
• Ability to manage multiple concurrent tasks
• Excellent oral and written communication skills
• Proficient at documenting processes and roadmaps related to technology projects
• Must be able to communicate with users with all levels of computer experience
• Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

EDUCATION & EXPERIENCE

• Bachelor's degree in Computer Science, Finance, or equivalent work experience
• 8-10 years banking and/or technology experience
• 3-5 years Quality Control, Quality Assurance or Project Testing experience
• 2-3 years managing technology professionals
• 1-3 years Technology Project or Program Management experience or related certifications
• Knowledge of any of the following software is a plus: Candescant, JIRA, DOMO, COCC, Corduro, nCino, Salesforce, Q2, LoanVantage
• IT Security certifications encouraged (CISSP, CISM, CEH, CCSP) - Change to QC Certifications

WORKING CONDITIONS/PHYSICAL DEMANDS

• Must be able to routinely perform work on computer for an average of 7-9 hours per day, when necessary
• Must be able to work extended hours if required or by management
• Must be capable of regular, reliable and timely attendance
• Ability to interact with the staff, co-workers, in a service-oriented manner
• High level of organizational proficiency and ability to multitask successfully

PAY RANGE: $86,534.22 - $121,147.91

The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.