Business Systems Analyst II, Sr., or Lead - Remote

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready. We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture.

Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we're proud of the fact that our employees share that commitment.

We have been recognized as a "Best Places to Work" in Arkansas, Florida, and Hawaii. You'll be rewarded with opportunities for personal and professional development and opportunities for advancement. This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.

Check out how we make a meaningful difference in the lives of others!

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What We Offer You:

• A culture that values employees and celebrates, empowers, and inspires a diverse workforce
• Outstanding and affordable benefits package
• PTO provided at date of hire
• 11 paid holidays
• 401(k) with up to 6% match; fully vested from day 1
• Remote opportunities with company-provided equipment
• Team-oriented, collaborative group of peers
• Career advancement opportunities
• Tuition Reimbursement
• Employee Assistance Program
• Inclusion Council and Employee Resource Groups
• Recharge Days and Volunteer Time Off
• This is a remote position.

Life Takes You Places! Are you ready to join us?

The base salary range for a Business Systems Analyst II is $65,000 to $110,000. The base salary range for a Sr. Business Systems Analyst is $82,000 to $140,000. Actual salaries will vary by geographic location and are based on factors such as candidate's qualifications, experience, skills, competencies, and company tenure & equity. In addition to base compensation, this role is eligible for a annual incentive plan based on company performance and individual performance.

This is a multi-level position with increasing levels of responsibility and requirements for each level.

Business Systems Analyst II, Sr., and Lead Overview:

Performs systems analysis and provides support and guidance to end-users for company applications and administration systems. Acts as a liaison between internal business staff, IT technical teams and vendors to evaluate business needs and drive system solutions to support business strategies and objectives.

Business Systems Analyst II Essential Duties:

• Follows an established requirements gathering process to identify requirements
• Conducts thorough research and analysis to validate business needs, objectives and opportunities
• Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation
• Works closely with internal business staff, IT developers/architects/technical experts and system vendors to translate business requirements into IT-based solutions
• Coordinates development work with system vendor and/or IT developers/architects/technical experts to ensure appropriate system configuration
• Performs testing to ensure optimal system configuration and performance. Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance.
• Provides support and guidance to end-users on company application functionality and capabilities
• Performs root cause analysis of issues, identifies and recommends workable solutions to application and systems problems
• Works with system vendors and/or IT technical team as needed to escalate and resolve complex issues, deliver system enhancements and support the application
• Coordinates project activities including requirements gathering, configurations, testing, training and go live support. Maintains project files and provides status updates.
• Develops user documentation and training materials and may facilitate training on company applications and systems
• Performs other related duties and responsibilities as assigned

Sr. Business Systems Analyst Essential Duties:

• Serves as the project lead for moderate to large profile projects that have system-wide impact. Performs project activities including requirements gathering, configurations, testing, training and go live support
• Gathers, analyzes, documents, and validates the needs of business stakeholders
• Provides functional requirement documents including inputs, processing steps and outputs to meet user needs to assist developers in successfully translating and achieving project goals
• Creates training documents and maintains project files and updates.
• Facilitates training on new systems and/or process implementations.
• Helps with the analysis of workable solutions to application, web, and systems problems
• Focuses on timely methods for achieving deliverables
• Develops skills in multiple technical environments and grasp business processes
• Works closely with moderate to complex support issues and performs as a subject matter expert (SME)
• Works with vendors to resolve issues, deliver system enhancements and support the application
• Serves as a technical expert on all aspects of data and application support
• Cross-trains, serves as a mentor to, and may lead and direct the work of other Business Systems Analysts
• Tracks escalated issues, performs root cause analysis, implements solutions, and supports large group initiatives
• Performs other related duties and responsibilities as assigned

Business Systems Analyst II Essential Duties:

• Follows an established requirements gathering process to identify requirements
• Conducts thorough research and analysis to validate business needs, objectives and opportunities
• Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation
• Works closely with internal business staff, IT developers/architects/technical experts and system vendors to translate business requirements into IT-based solutions
• Coordinates development work with system vendor and/or IT developers/architects/technical experts to ensure appropriate system configuration
• Performs testing to ensure optimal system configuration and performance. Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance.
• Provides support and guidance to end-users on company application functionality and capabilities
• Performs root cause analysis of issues, identifies and recommends workable solutions to application and systems problems
• Works with system vendors and/or IT technical team as needed to escalate and resolve complex issues, deliver system enhancements and support the application
• Coordinates project activities including requirements gathering, configurations, testing, training and go live support. Maintains project files and provides status updates.
• Develops user documentation and training materials and may facilitate training on company applications and systems
• Performs other related duties and responsibilities as assigned

Lead Business Systems Analyst Essential Duties:

• Serves as the project lead for moderate to large profile projects that have system-wide impact
• Performs project activities including requirements gathering, configurations, testing, training and go live support
• Gathers, analyzes, documents, and validates the needs of business stakeholders
• Provides functional requirement documents including inputs, processing steps and outputs to meet user needs to assist developers in successfully translating and achieving project goals
• Creates training documents and maintains project files and updates
• Facilitates training on new systems and process implementations
• Leads the analysis of workable solutions to application, web, and systems problems
• Focuses on timely methods for achieving deliverables
• Works on large projects that have system-wide impact
• Works closely with complex support issues and performs as a subject matter expert
• Works with vendors to resolve issues, deliver system enhancements and support the application
• Serves as a technical expert on all aspects of data and application support
• Serves as a team lead and cross trains and mentors all levels of Business Systems Analysts
• Tracks escalated issues, performs root cause analysis, implements solutions, and supports large group initiatives
• Lead or assists with the creation of project schedules and enforces of project deadlines
• Serves as the team leader and mentor
• Performs other related duties and responsibilities as assigned

Business Systems II and Sr. Required Knowledge, Skills and Abilities:

• Strong knowledge of all business system analysis tools, processes, methodologies and standards for business requirements information gathering, analysis and documentation
• Understanding of application design and system configuration
• Understanding of project management methodologies
• Basic understanding of SQL for extracting and analyzing data and troubleshooting issues
• Advanced problem-solving and analytical skills
• Strong written and verbal communication skills, as well as meeting facilitation skills
• Ability to effectively convey complex and detailed technical information
• Excellent organizational skills and ability to work independently
• Ability to develop skills in multiple technical environments and grasp business processes
• Ability to build relationships and collaborate with internal partners and vendors

Lead Business Systems Analyst Required Knowledge, Skills and Abilities:

• Advanced knowledge of all business system analysis tools, processes, methodologies and standards for business requirements information gathering, analysis and documentation
• Strong written and verbal communication skills, as well as meeting facilitation skills
• Excellent organizational skills and ability to work independently
• Ability to effectively convey complex and detailed technical information
• Understanding of general system design and client server environments
• Expert problem solving and analytical skills
• Ability to build and maintain effective working relationships at all levels
• Strong understanding of project management methodologies
• Ability to work in a team environment
• Understanding of application design and system configuration
• Ability to effectively facilitate meetings

Business System Analyst II Required Education and Experience:

• Bachelor's Degree in related field or equivalent experience.
• 2-4 years' programming, systems analysis, or business analysis experience, equivalent work experience and/or demonstrated competency.

Sr. Business Systems Analyst Required Education and Experience:

• Bachelor's degree in related field, equivalent work experience or demonstrated competency.
• 4-6 years' programming, systems analysis, or business analysis experience, equivalent work experience and/or demonstrated competency.

Lead Business Systems Analyst Required Education and Experience:

• Bachelor's Degree - related experience can substitute
• For this level should be 7 years of related experience in programming, systems analysis, or business analysis
• Or, equivalent military experience

Preferred Education and Experience for all levels:

• LOMA courses; Master's degree
• Experience with process mapping/process documentation
• Proven analytical and problem-solving experience
• Configuration experience with Enterprise applications
• Vast knowledge of insurance
• Programming or SQL Experience

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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