SEH-SCHEDULING SPECIALIST

General Purpose of Job:

Provides support and performs a variety of secretarial/administrative tasks for department directors and Wellness and Empower Staff. Duties include developing and maintaining systems, preparing daily work schedules, typing forms/correspondence, preparing departmental documents and reports, assisting individuals in person and over the phone, scheduling appointments, anticipating the needs of the patients and maintaining departmental records and files. Assumes responsibility for accurately gathering pertinent information and registering clinical patients.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Consistently exemplifies "on-stage" behavior.
• Displays a high level of organization and is capable of effective and efficient multi-tasking.
• Greets and checks in Clinical Patients; provides information and assistance as needed in person and by phone; refers individuals to appropriate personnel.
• Schedules Clinical evaluations, follow-up appointments, and other patient/client appointments. Obtains all necessary information needed for proper registration and billing.
• Assumes responsibility for accurately registering Clinical patients; focusing on customer relations and promoting good will between patients, physicians, hospital and clinical staff.
• Assist patients and participants with completion of required paperwork; ensures accuracy and completeness of paperwork and enters persons into EPIC documentation.
• When directed, contacts insurance companies regarding extensions and continuations of clinical services.
• Meets privately with patients and answers patients questions regarding covered benefits and out of pocket expenses.
• When directed collects and records patient co pays.
• Working knowledge of diagnosis codes and treatment codes in order to obtain proper authorizations.
• Responsible to inform clinical staff of covered and non-covered services, limitations of benefits, and situations regarding out of pocket cost for the patients. Also, appropriate standards for patient's allowable visits, time frames, and how to minimize mistakes with reimbursement.
• Types letters, correspondence, forms, reports and other documents. Compiles and maintains department statistics; generates related reports. Performs other clerical related tasks i.e. copying and filing.
• When requested establishes and maintains departmental records and files.
• Orders department supplies when needed.
• Assumes responsibility for opening, maintaining orderly appearance and experience-based atmosphere within waiting room, and closing department.
• Attends staff meetings and in-services as assigned. Records meeting minutes as directed.
• Supports and serves as a role model for our mission, vision, values and customer service initiatives. Adheres to the organization's policies & procedures, and compliance guidelines.
• Performs other duties as assigned.