Service Quality Engineer III

Additional Location(s): N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.

About the role: Boston Scientific is seeking a Service Quality Engineer III to support service quality across our capital equipment portfolio.

At this level, this role operates as a strong, independent contributor, owning service quality activities for assigned products or platforms. You will partner closely with Service Development Engineering, Design Quality, and Field Service, to ensure products are designed and supported with robust, compliant, and effective service solutions.

This role is ideal for a quality engineer who has moved beyond task execution and is ready to own service quality for products, lead investigations, and influence cross-functional decisions using data, risk-based thinking, and regulatory insight.

Your responsibilities will include:

Service Quality Ownership

• Own service quality support for assigned products or platforms across development and sustaining.
• Lead service quality deliverables including Service Risk Analysis (SRA), service plans, service documentation reviews, and validation activities in partnership with Service Development Engineering.
• Ensure service requirements are appropriately incorporated into product design and change control decisions.
• Support service readiness and reliability during product launches, updates, and sustaining activities.

• Lead service-related investigations and own medium-complexity NCEPs end-to-end.
• Support and, as appropriate, lead CAPA activities related to service and field performance.
• Analyze field service data, complaints, and trends to identify systemic risks and improvement opportunities.
• Translate field learnings into preventive actions that improve product reliability and service effectiveness.

Quality System & Compliance

• Apply Boston Scientific Quality System requirements and regulatory standards (FDA QSR, ISO 13485, ISO 14971) to service quality activities.
• Ensure service documentation, configuration management, and data capture systems support compliance and traceability.
• Participate as a subject matter contributor during internal and external audits related to service quality.
• Interpret quality system requirements and apply intent in day-to-day decision making.

Cross-Functional Collaboration

• Partner with Service Development Engineering, Design Quality, and Field Service teams to resolve service quality issues.
• Represent the Service Quality perspective in design reviews, change reviews, and post-market forums.
• Collaborate across divisions to share best practices and improve consistency in service quality approaches.

Required qualifications:

• Bachelor's degree in technical discipline.
• 4 years of experience in Service Quality, Operations Quality or Product Quality within a regulated industry (medical device preferred).
• Experience leading investigations, NCEPs, and supporting CAPAs.
• Experience working in cross-functional, matrixed environments.

Preferred qualifications:

• Masters degree in engineering
• Experience working in medical device industry
• Experience working with medical electrical equipment
• Experience with enterprise systems (SAP, PLM, service management tools)

Requisition ID:624217

Minimum Salary:$78300

Maximum Salary: $148800

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) - see www.bscbenefitsconnect.com-will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specificprohibited substancetest requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.