Group Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Group Manager at JLL, you will be responsible for overseeing the real estate operations and management of a campus with the primary focus on achieving operational excellence and client objectives, implementing strategic plans, and driving financial results.

This campus serves as the global headquarters for Capital One. It consists of retail tenants, sports amenities, parks, and public and common shared space located in Tysons, Virginia. This position requires collaboration with the operators of a performing arts center, a hotel, and the office tower facilities teams.

This leadership role requires you to effectively manage large teams, coupled with strategic thinking and a comprehensive understanding of the big picture. You will be responsible for implementing and recommending improvements to clients. The Group Manager is responsible for ensuring client and tenant satisfaction.

The position demands strong leadership capabilities as you'll mentor managers, cultivate key client partnerships, and ensure operational excellence across all service delivery areas. You'll work closely with leadership to optimize resource allocation, and maintain JLL's reputation for innovation and client-centric solutions.

This position requires the Group Manager to be on-site.

WHAT YOU'LL BE DOING

• Oversee operational performance across a portfolio of real estate assets, ensuring delivery excellence and client satisfaction metrics
• Build and maintain executive-level relationships with key clients, serving as their primary strategic advisor and trusted partner
• Mentor and develop management talent, fostering a culture of collaboration that strengthens team performance locally and across the globe
• Collaborate with regional and global leadership teams to implement best practices and drive organizational objectives
• Manage P&L responsibility, including budget development, forecasting, and resource optimization across business units
• Present to senior leadership and key stakeholders on business performance and strategic initiatives
• Champion diversity, equity, and inclusion initiatives while supporting each other's wellbeing across all teams

Operations:

• Conducting property inspections to determine necessary services and equipment.
• Assigning maintenance and repair duties to employees and obtaining bids for additional work from contractors
• Managing major construction projects and reviewing construction specifications or plans
• Administering service contracts and purchasing supplies and equipment
• Ensuring building operations are in line with company standards and procedures.
• Developing property manuals and online systems
• Implementing and updating emergency evacuation procedures and life safety systems
• Assuring compliance with company policies and procedures

Financial:

• Assisting in the preparation and review of annual jurisdictional forms and filings
• Preparing and implementing annual budgets for revenue, operating expenses, and capital expenses
• Supporting the lease administration process and reviewing lease agreements
• Managing the accounting and collection process in coordination with Client Accounting Services
• Reviewing account aging reports and taking appropriate actions
• Preparing and reviewing financial statements and reports for clients

Client/Tenant Service:

• Acting as a contact for tenants and meeting with tenant representatives
• Providing necessary support and information to the property team
• Conducting periodic inventories and property condition assessments

Business Development:

• Cross-selling JLL services
• Participating in regional and national property management initiatives
• Promoting JLL's reputation and capabilities to prospective tenants and clients in the local and regional business community
• Supporting the Regional Manager in new business presentations and RFP responses

Management:

• Developing and implementing the Management Plan for assigned assets.
• Setting goals and objectives for employees reporting to the SGM
• Conducting performance evaluations and developing training programs and career paths
• Hiring and managing on-site management and engineering personnel
• Managing multiple buildings and property teams independently
• Directly supervising employees and addressing personnel issues according to JLL policies

REQUIREMENTS

Education/Training:

• Minimum of an associate or bachelor's degree required. Advanced degree is a plus.
• Industry accreditation and/or designation is a plus.

Years of relevant experience:

• Minimum of eight (8) years of commercial real estate or property management experience
• Experience in budget preparation/financial reporting, building systems, lease negotiation, documentation, and administration.
• At least five (5) years of experience managing a team of six (6) or more people.

Skills and Knowledge:

• Ability to read, analyze, and interpret legal documents, business periodicals, professional journals, technical procedures, or government regulations.
• Strong report writing and communication skills.
• Ability to present information effectively to various stakeholders.
• Proficient in financial calculations and analysis, including interpreting financial statements and calculating variances.
• Strong problem-solving skills and ability to draw valid conclusions.
• Proficient in using Microsoft Office and other necessary software programs.
• Familiarity with budgeting applications

Certifications/licenses:

• LEED AP/Accreditation preferred.
• Obtain the required real estate license within your jurisdiction, such as a salesperson license or property management license.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.