Senior AI Engineer
 Microsoft | |||
$119,800.00 - $234,700.00 / yr
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 United States, Washington, Redmond | |||
 Jan 25, 2026 | |||
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Overview
Microsoft Dynamics 365 is a suite of easy-to-learn and easy-to-use business solutions tailored to any market, designed for any business size, and dedicated to growing business through happy customers. The Customer Service Applications Team delivers business applications for Connected Customer Care for Contact Centers. We are building the next generation of our applications with cutting edge AI technology and AI Agentic development to deliver high value, complete, and predictive application scenarios across all devices and form factors. As anSenior AI Engineerin the Microsoft Dynamics Customer Experience Applications team, you will contribute to the design and implementation of intelligent solutions within Dynamics 365 by applying bothsoftware engineeringandAI skills. You'll work closely with senior engineers, business stakeholders, and partners to help build scalable, production-ready systems that leverage AI to address real-world business challenges. In this role, you are expected to demonstrate strongsoftware engineering fundamentals -including coding, testing, and deployment - while integrating and optimizing AI models and frameworks. You will contribute to delivering solutions that are reliable, impactful, and innovative, with mentorship and guidance from more senior team members. We innovate and collaborate closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve challenging problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you! Responsibilities As software engineer with applied AI focus in the Microsoft Dynamics Customer Experience Applications team, you will apply both software engineering and AI expertise to build intelligent, scalable solutions that power Dynamics 365 services used globally. You'll collaborate with cross-functional teams to deliver high-impact features aligned with enterprise standards and cloud-scale requirements. Your responsibilities include:
Throughout your tasks, you will work closely with Program Managers and other Software Engineers to optimize design, quality and functionality as Microsoft places a premium on the ability to work well in a team environment. Qualifications Required Qualifications:
Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Preferred Qualifications:
#BICJobs Software Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. | |||