Customer Service Representative - Bulk

Are you looking for a career with premium benefits and the potential for growth?

At Keefe, we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.

We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!

We are proud to be a military and veteran friendly employer.

The Customer Service Representative will serve as the primary contact for Keefe Bulk Customers. Responsible for handling questions regarding order status, placing bulk orders, handling customer returns and product knowledge.

Essential Functions, Duties, and Responsibilities

• Answer incoming phone calls and solve problems from customers regarding order status and product questions.
• Trace outbound customer shipments, providing proof of delivery when needed.
• Process orders received via fax/email/web and phone.
• Process customer credits and return authorizations.
• Complete other duties assigned by management.
• Maintain a professional attitude at all times.
• Other duties as assigned.

• High school diploma or general education degree (GED) is required.
• 3 or more years of Customer Service, sales, or telephone experience required.
• Effective communication and interpersonal skills.
• Front line problem solving ability with a sense of urgency.
• Knowledge of basic PC and Microsoft Office skills.
• Excellent verbal and written communication skills.
• Professional and upbeat telephone voice.
• Strong ability to multitask.
• Ability to type 45-50 wpm.
• Be able to work a 10-key calculator is required.
• Knowledge of basic PC, Microsoft office programs.
• Familiarity with Oracle applications a plus.

Keefe offers comprehensive benefits to all regular-full time employees:

• Medical w/prescription coverage

• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you

Keefe also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for:

• Paid Time Off
• Company Match for the 401(k) Retirement Savings Plan
• Weekly Pay
• We now also offer DailyPay providing you immediate access to earned wages.

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108