Digital Experience Specialist

As our Digital Experience Specialist, you will be responsible for supporting and enhancing the digital experience for the Bank's business customers using Jack Henry digital banking solutions including Banno Business and related platforms. This role serves as a subject matter expert for business digital services, supporting onboarding, troubleshooting, training, and ongoing relationship management.

This is a full-time position. Usual days and hours are Monday through Thursday, 8:00am to 4:30pm and Friday, 8:00am to 4:00pm. Hours vary depending on business needs.

What you'll need to be our Digital Experience Specialist:

• High School Diploma or GED.
• Two-plus years of experience in banking, business banking, treasury services, or digital banking support.
• Proficient in Microsoft programs including Excel, Word, Outlook, etc.
• Analytical and problem-solving skills.
• Excellent interpersonal, verbal, and written communications.

Why you'll enjoy working at Mabrey:

• Commitment to community investment and engagement.
• Family owned and locally operated.
• Dedication to team member learning and development.
• Visible leadership with a commitment to service.

What you'll do as a Digital Experience Specialist:

• Administer and support Banno Business Digital Banking for commercial and small business customers.
• Perform business customer enrollments, entitlements, user permissions, and maintenance.
• Serve as the primary digital contact for business banking clients.
• Lead digital onboarding for new business accounts.

Who We Are:

Mabrey Bank is dedicated to providing the personalized service of a family-owned bank, while delivering financial offerings and technologies of larger, national institutions. With a legacy spanning four generations, the Mabrey family has played a pivotal role in providing consistent leadership to both the organization and communities served.

Mabrey Bank is an equal opportunity employer. We are continuously committed to providing equal employment to all qualified applicants. Teammates and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.