Returns Analyst

SUMMARY OF POSITION

The Return Analyst is responsible for the processing, validation, and reconciliation of product returns within the pharmaceutical supply chain ensuring timely & accurate reimbursement to customers in accordance with the company's Return Goods Policy. This role supports both internal and external stakeholders by responding to return related inquiries, resolving disputes, and reconciling debit memos. The analyst also contributes to return related data analysis and continuous improvement initiatives.

ORGANIZATION STRUCTURE

This position will report to the Associate Director, Chargebacks and Returns and is based in Morristown, NJ

RESPONSIBILITIES

Primary responsibilities of this role include the following:

• Review, validate, and process customer return requests in alignment with company policies, contractual requirements, and industry regulations.
• Reconcile return transactions, customer deductions, and supporting documentation across internal systems, distributor data, and third-party sources.
• Analyze return data to identify discrepancies, trends, and root cause issues, recommending or initiating operational improvements.
• Maintain accurate records of return authorizations, credit memos, reimbursements, and related documentation.
• Assess reimbursement accuracy and approve or deny credits based on established criteria and policy compliance.
• Communicate with internal teams, external partners, and customers (via CRM/Salesforce) to resolve inquiries, disputes, and return related issues.
• Support month-end close by preparing return related reports and ensuring accurate financial entries.
• Contribute to policy compliance monitoring and continuous process improvement initiatives.
• Provide documentation and support for internal and external audits.
• Engage customers as needed to clarify return activity and strengthen operational alignment.

QUALIFICATIONS

• Bachelor's degree in Business, Finance, Supply Chain, Accounting, or a related field (or equivalent experience).
• Up to 2 years of experience in returns, chargebacks, finance operations, or analytical roles; pharma/distribution exposure is a plus.
• Strong analytical, problem solving, and multitasking abilities with high attention to detail and accuracy.
• Proficiency with Excel, Microsoft Office, and ERP systems such as SAP, Oracle, or JD Edwards; experience with analytics or visualization tools is beneficial.
• Ability to manage multiple priorities, meet deadlines, and operate effectively in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to work independently after training, with a willingness to learn and take direction.
• Comfortable spending extended periods working at a computer.

An Equal Opportunity Employer, including disability/vets.