Patient Services Specialist - Mercy Clinic Orthopedics

Patient Service Specialist - Mercy Clinic Orthopedics - Southfork

Schedule: Monday through Friday, 40 hours/week

Education: High School Diploma or Equivalent
Experience: Minimum of 1 year medical/clerical experience involving customer service required.

Skills, Knowledge, and Abilities:
* Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.
* Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred.
* Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
* Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
* Ability to prioritize work and handle a variety of tasks simultaneously.
* Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.

Preferred Experience: 2 years combined experience in prior authorization and scheduling.
Preferred Other: Knowledge of and experience using an Epic RC/EMR system is preferred.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.