Community Resource Specialist (Dept. of Pediatrics, Adolescent & Young Adult Medicine)

Specific Duties & Responsibilities

• Work with patients with substance use and other behavioral health and complex social issues to identify appropriate resources.
• Patient population will include adolescents and young adults ages 12-17 dealing with alcohol and drug use and alcohol and drug use disorders and may include other health and behavioral/mental health concerns.
• Provide resources, support, outreach and coordinated care to patients.
• Assist interdisciplinary team with crisis intervention, problem solving and idea sharing.
• Facilitate enrollment and appointments for specialty substance use services and behavioral health care.
• Manage tracking of utilization resources.
• Work with other staff to ensure diagnostic and consultative reports are provided to primary care providers and other appropriate staff in a timely manner.
• Registers and schedules patient appointments and referrals when needed.
• Access and interpret patient coverage data in EPIC.
• Screen patients for eligibility and assist those who are applying for assistance programs.
• Maintain strong working relationships with members of Johns Hopkins Medicine and other organizations for needed assistance.
• Maintain expertise on various benefit resources that may aid patients in gaining access to substance use, behavioral health and other service delivery systems.
• Schedules appointment to meet with patients and follow up as necessary.
• Interpret and obtain understanding of patient coverage information.
• Receive patient referrals from the JHH health professional staff and interface regularly with medical providers and support staff.
• Participate in team meetings for the purpose of improving services to patients and maximizing patient benefits.
• Work with agencies, providers and clinical staff to trouble shoot problems in communication regarding substance use and other specialty care programs.
• Assist patients with transportation needs/arrangements per guidelines.
• Maintain patient confidentiality.
• Assist with clinical administration duties such as patient check out and scheduling follow-up appointments.
• Other duties as assigned.

Special Knowledge, Skills, and Abilities

• Ability to be mobile to service sites within the geographic service area.
• Excellent written and verbal communication skills.
• Demonstrate strong, positive interpersonal skills.
• Highly organized and detail oriented.
• Excellent organizational and time management skills.
• Independent and self-motivated.
• Ability to communicate effectively across disciplines and within a variety of cultures.

• High school diploma or graduation equivalent.

• Two years of related experience.

• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Fluent in Spanish and English highly preferred.
• Master's degree in related field preferred.
• Training in Social Work, Behavioral Health or Addiction Services highly preferred.
• Advanced knowledge of adolescent/young adult and family resources and community services.
• Knowledge of local SUD prevention and treatment, behavioral/mental health, education and other key resources for the target population.

Classified Title: Community Outreach Specialist
Job Posting Title (Working Title):Community Resource Specialist (Dept. of Pediatrics, Adolescent & Young Adult Medicine)
Role/Level/Range: ACRO37.5/02/CC
Starting Salary Range: $15.70 - $26.25 HRLY ($47,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F; days and times may vary
FLSA Status:Non-Exempt
Location: Hybrid/School of Medicine Campus
Department name: SOM Ped Adolescent Medicine
Personnel area: School of Medicine