Customer Service Manager

Assured Health Group (AHG) is a proud member of the Alliant family of companies. AHG is committed to empowering our insurance agents to optimize their time, increase their earnings, and elevate their business standing. We support every aspect of an agent's business with a comprehensive portfolio that includes advanced technology, and robust marketing programs. We are dedicated to delivering exceptional service and resources to help agents succeed and distinguish their business in the competitive insurance market.

More information is available on the company's website at: www.assuredhealthins.com.

SUMMARY

Responsible for supporting the day-to-day operations of the Customer Service function, ensuring high service levels while providing guidance and escalation support to supervisors and agents. Oversees workflow execution and quality standards across Customer Service and QA, supports producer-led new business efforts on existing accounts, and partners cross-functionally to improve procedures, system usage, and overall efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides day-to-day leadership and support to Customer Service staff, including coaching, mentoring, and on-the-job development, while reinforcing performance expectations and best practices. Has full authority for personnel actions.

Supports training efforts, knowledge sharing, and skill development for direct reports, and contributes input to performance feedback and corrective actions in partnership with management

Serves as an escalation point for customer service issues and provides hands-on support to ensure timely and effective resolution

Assists and supports the Director of Operations with operational initiatives, reporting, process improvements, and workflow execution

Acts as a liaison with internal departments to help implement and reinforce procedures that improve efficiency, accuracy, and overall workflow

Monitors adherence to established processes, systems, and quality standards within the Customer Service and QA functions

QUALIFICATIONS
EDUCATION / EXPERIENCE

High School Diploma

Bachelor's Degree or equivalent combination of education and experience

Five (5) or more years experience in a related field

One (1) or more years supervisor experience

SKILLS

Excellent verbal and written communication skills

Ability to work within a team and to foster teamwork

Good leadership, problem solving, and time management skills

Advanced analytical skills

Excellent customer service skills, including telephone and listening skills

Proficient in Microsoft Office Suite

#LI-GS1

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

For immediate consideration for this position, please click on the "Apply Now" button.

Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.

If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information.

For more information on Alliant Insurance Service's benefits, click here.