Business/Tech Support Analyst 3

This position is responsible for user systems and network support to faculty, residents, and staff within the Department of Anesthesiology & Pain Medicine. Duties include but are not limited to maintaining/upgrading the department's computer workstations and peripherals, evaluating, acquiring, implementing, and supporting hardware and software. Assist user's ln developing and implementing automated project management workflows. Ensure compliance with UC Davis Cyber Safety requirements. Backup audio/visual support for ongoing departmental educational lectures. This position also provides management of the clinical scheduling, reports, and analysis for faculty, MSP, Resident, and CRNA providers.

Apply By Date: 02/01/2026 at 11:59PM.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position.

• Bachelor's degree in related area and / or equivalent experience / training
• 2-3 years experience working in an IT setting
• Demonstrated experience in the various operating systems used in multi-user computing environments in both networked and stand-alone configuration.
• Demonstrated experience in application software used in office environment including Microsoft Office software. Experience in installing and maintaining local area network (LAN) software and hardware.
• Experience with Windows server network operating system, including client and user management, security and backup.
• Experience with A/V classroom technology and video editing.
• Ability to efficiently and effectively apply knowledge to support the information needs of the department.
• Knowledge of and demonstrated experience with TCP/IP networking and Microsoft Active Directory Management
• Including managing user accounts and groups, maximizing network performance, and resolving configuration problems.
• Excellent skill in operating, extending and supporting the Microsoft Office Suite.
• Basic scripting ability including, but not limited to, login scripts, spreadsheet data manipulation, and hardware data collection.
• Knowledge of and experience in computer system building, troubleshooting, repair and maintenance, both on Windows and Macintosh platforms.
• Knowledge of and abillty to apply University/Hospital/Departmental policies and procedures.
• Experience to develop report specifications from customer requirements and develop reports that represent the data.
• Working knowledge of PC workstation hardware and ethernet cabling.
• Experience with Oracle and SOL Server databases, Crystal Reports.
• Knowledge of client/server applications and relational databases.
• Skills to understand, contribute to, and appropriately utilize evolving reporting database architecture.
• Knowledge and understanding of data update procedures to analyze and evaluate system design specifications and prototypes and recommend effective data maintenance and update mechanisms and functions.
• Experience to analyze and synthesize statistical data and create detailed and complicated reports and their respective charts, graphs, and mapping. Interpersonal, oral and written communication skills to interact effectively and diplomatic with peer situations, software vendors, students, staff and/or university administrators.
• Ability to work efficiently in an extremely stressful environment, utilize problem solving skills and effectively prioritize tasks.
• Ability to organize and prioritize workloads and function independently.
• Ability to anticipate and process several deadlines simultaneously and proactively determine and act upon departmental needs.

Preferred Qualifications

• MCITP, MCSA, MCTS, MSCA, MCP, Network Certification, etc
• Bachelor's degree in Computer Science or equivalent education or equivalent combination of related education and experience (I.e. MCITP, MCSA, MCTS, MSCA, MCP, Networ1< Certification, etc.)

Key Responsibilities

• 50% - Systems Installation and Management
• 20% - Systems Maintenance
• 20% - Systems Analysis, Consultation, and Programming
• 10% - Training and Development

Department Overview

The Department of Anesthesiology & Pain Medicine is a nationally recognized, dynamic, and rapidly growing multispecialty practice dedicated to advancing clinical excellence, innovative research, and world-class education. As one of the largest departments within the School of Medicine-with an annual budget exceeding $111 million-we are proud to be home to more than 90 faculty, 21 MSP physicians, 32 volunteer and affiliated faculty, 58 residents, 10 fellows, 65 certified nurse anesthetists, and 35 professional staff.

Our team delivers cutting-edge, compassionate care across a wide range of clinical settings, including the UC Davis Pavilion (main hospital), Lawrence J. Ellison Ambulatory Care Center, UC Davis Comprehensive Cancer Center, hospital-based clinics, 48X-Complex opening July 2025, and our expanding network of community care locations. Each day, our clinicians support over 64 plus operating location and provide more than 56,000 anesthetics and 7,500 Evaluation and Management services annually.

Backed by a diverse portfolio of funding-including state support, endowments, research grants, and self-supporting initiatives-we are well-positioned to lead in innovation, education, and clinical care. Whether it's through our robust residency and fellowship programs, our commitment to discovery, or our deep engagement in public service, our department plays a vital role in advancing the mission of UC Davis Health.

When you join us, you're not just joining a department-you're becoming part of a forward-thinking, equity-driven community where your voice matters, your expertise is valued, and your work helps shape the future of anesthesiology and pain medicine.

POSITION INFORMATION

• Salary or Pay Range: $2,821.60 - $4,539.20
• Salary Frequency: Biweekly
• Salary Grade: 158
• UC Job Title: BUS TCHL SUPP ANL 3 TX
• UC Job Code: 007358
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 8:30 AM to 5 PM, varies based on business need
• Location: Patient Support Services Bldg (HSP014)
• Union Representation: TX-Technical Professionals
• Benefits Eligible: Yes
• This position is hybrid (100% in-office for first 6 months; 40% WFH after training)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Able to attend out of state training sessions. Vacation time may be restricted during peak periods throughout the academic year. A willingness to work occasional overtime and flex schedule is required.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks