IT Manager (Salesforce Administrator)

The Salesforce Administrator Manager is responsible for the oversight of all aspects of supporting, maintaining, and enhancing Salesforce and applications built on Salesforce Platform. This role will focus on establishing and aligning key efficiency metrics to drive business outcomes.

The successful candidate will: set high standards of performance for themselves and others; be professional; Possess the ability to apply critical thinking skills and appropriate levels of professional judgement to different scenarios, self- starter with intrinsic motivation to keep their technical skills relevant and adopt the technologies to use at the company and maintain a proactive self- training mindset.

This position will report to the Director of Information Technology, MGT.

Detailed Description:

• Serve as a technical champion for Salesforce-driven transformation, innovation, and continuous improvement.

• Collaborate with business and IT stakeholders to support informed decision-making at the leadership level.

• Ensure Salesforce solutions comply with application regulations and standards, including SOX, ICFR, and US GAAP.

• Identify opportunities to optimize business processes and integrated applications.

• Work in close partnership with SAP S/4 and ancillary system teams to deliver a seamlessly integrated enterprise solution.

• Provide Subject Matter Expertise (SME) for Salesforce-related issues and initiatives.

• Perform ad hoc requests and other special projects as assigned.

• Collaborate with others and cross-functional department team members.

Demonstrated ability in the following leadership competencies:

• Builds and Maintains Effective Relationships

• Develops Self and Others

• Builds Effective Teams

• Courageous, Accountable Leadership

• Business Acumen

• Drive for Results

• Customer focus

• Decision Quality

Job Requirements

• Ability to maintain Company and employee confidentiality at all times and handle sensitive information to protect Company proprietary information in an appropriate manner.

• Highly developed business acumen with advanced analytical, interpersonal and project management skills.

• Intricate attention to detail and accuracy are imperative.

• Strong verbal and written communication skills with the ability to communicate and provide information to all levels outside and within the organization, including executive management with technical and non-technical experience.

• Strong time management skills required; ability to prioritize, reprioritize, multitask and be flexible.

• Excellent computer skills to include various business systems, external customer applications, and advanced experience in Microsoft Office (Excel, Word, PowerPoint).

• Ability to adapt and adjust in a fast-paced environment with tight deadlines.

• Ability to work under time-sensitive deadlines and maintain a calm and professional demeanor when adversity is encountered.

• Must be able to work independently, multi-task and prioritize under pressure and within timeline constraints.

• Proven team player with ability to work with colleagues at all levels, including senior management and peers.

• Manage IT team and develop IT professionals and other staff within the organization to ensure the day-to-day operations of all enterprise systems and achievement of projects.

• Regulatory and compliance-focused mindset

• Expertise as Salesforce Administrator, including a strong understanding of Salesforce configurations.

• Experience supporting integrations to SAP S/4 and other ancillary systems.

• Ability to design, build, and maintain reports and dashboards

• Experience managing users, profiles, permission sets, roles, and security controls.

• Strong understanding of Salesforce security, access controls, audit requirements, and data governance.
• Proven experience designing and maintaining with Salesforce Flows and declarative automation.
• Strong analytical and documentation skills.
• Experience with ERP integrations (SAP, Oracle, or similar).

Minimum Qualifications

• Associate degree in Computer Science, Management Information Systems, Engineering, or relevant field of study; or 6+ years of equivalent work experience.
• 5+ years of hands-on Salesforce Administration experience.
• 2 + years of experience working in a publicly traded company with SOX and ICFR compliance requirements.
• 2+ years of experience with ERP integrations (SAP, Oracle, or similar).

Preferred Qualifications

• Bachelor's degree in Computer Science, Management Information Systems, Engineering, or relevant field of study

• 5+ years Management/Leadership experience

• Experience supporting Oil & Gas or energy-sector business processes.
• Strong understanding of Salesforce security, access controls, audit requirements, and data governance.
• Proven experience designing and maintaining with Salesforce Flows and declarative automation.

Additional Details:

This position requires the person to be able to work in a time sensitive, high visibility role while maintaining a calm and professional demeanor when adversity is encountered. Work is primarily in a climate controlled / office environment with minimal safety / health hazard potential. The employee is regularly required to sit, stand, or walk with occasional lifting (overhead, waist level) from floor, bending and frequent near vision use for reading and use of computer, telephone, and other office equipment. All applicants must be able to commit to a full-time schedule.