Global IT Communications Lead

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

We are thrilled to announce an exciting opportunity for a Global IT Communications Lead to join our dynamic team in Carlsbad, CA! This hybrid role offers the unique blend of working collaboratively within our Carlsbad office and the flexibility of remote work.

The Communications Lead for Global Information Technology will be responsible or owning the strategy, editorial quality, and delivery of IT communications that inform, engage, and drive understanding across the organization-translating complex technical initiatives into crisp, actionable messaging for executives, managers, and end users.

Develop and implement communication strategies:

• Define communication strategy for each IT initiative: objectives, audiences, key messages, tone, and success criteria.
• Creating communication plan standards for IT initiatives, projects, and programs.
• Ensure messaging aligns with organizational goals and IT objectives.
• Maintain an editorial calendar for announcements, updates, and leadership messages; manage approvals and timing.

Stakeholder engagement:

• Translate technical concepts into businessfriendly language.
• Coordinate leader visibility moments (videos, town halls, AMAs) and ensure messaging quality.
• Create a stakeholder map and RACI; implement feedback loops with business units; provide speaker coaching and talktrack support for leaders.

Change management communications (OCM - Organizational Change Mgmt):

• Support technology-based change initiatives with clear, timely messaging.
• Establish standards for FAQs, guides, and training materials for end users.
• Establish standards for segmented audiences (role, region, business unit) and target messages aimed at improving relevance.
• Establish sender strategy (e.g., sponsor vs. program vs. manager cascade) to boost trust and open rates.
• Align with OCM frameworks (e.g., ADKAR) for readiness, reinforcement, and adoption; stand up a champion network; schedule reinforcement nudges and postlaunch adoption checkpoints.

Content creation:

• Draft newsletters, intranet updates, presentations, and executive briefings.
• Manage ITrelated announcements and crisis communications.
• Produce visual aids (infographics, diagrams, timelines) to simplify technical topics.

Digital channels & tools:

• Orchestrate communications across SharePoint, Cosmos (Viasat's Comms Portal), , email, town halls, webinars, and intranet.
• Monitor engagement and feedback to improve communication effectiveness.

Governance & standards:

• Ensure consistency in tone, branding, and compliance with corporate standards.
• Maintain templates and guidelines for IT communications.

Event & meeting coordination:

• Organize town halls, webinars, and Q&A sessions for IT updates.
• Collaborate talking points and scripts for leadership.
• Use standardized runofshow, producer checklists, and postevent surveys; capture recordings and transcripts; publish recap posts with clear next steps.

Metrics, reporting, and continuous improvement:

• Track communication effectiveness (open rates, engagement metrics).
• Provide insights to improve future communication strategies.
• Coordinate with OCM/Training to establish and govern standards for program training, job aids, and support, keeping keep adoption messaging concise and communicationsled.

• 5-8+ years in internal communications, or corporate messaging roles with proven success developing and driving communication strategies; managing internal/external communications; crisis communication; and content creation (e.g., newsletters, executive briefings, social posts).
• Exceptional writing and editing; storytelling and brand messaging; project management and organization; ability to work crossfunctionally with leadership and teams; comfort presenting to executives.
• Deep familiarity with Microsoft 365 (SharePoint, collaboration tools, Outlook), webinar tools, and analytics (e.g., email analytics).
• Experienced in stakeholder management and aligning communication strategies with business objectives; skilled in changemanagement communications; able to set and enforce editorial standards.
• Ability to create compelling visuals (infographics, diagrams) and partner with designers; understanding of accessibility guidelines and inclusive language.

• Bachelor's degree in Communications, Public Relations, Marketing, Journalism, or a related field
• Certifications (optional but valuable) - Prosci/Change Management, IABC/CIPR, Digital Marketing/Social Media, Microsoft SharePoint or MS900 Fundamentals.
• Working knowledge of IT deliverables and concepts.

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.