Service Engineer (Onsite)

Responsibilities

• Accountable for the troubleshooting and root cause investigation to service and repair integrated robotic work cells in our NGS genomics CLIA laboratory
• Provide the highest quality of service and support to our regulated clinical laboratory
• Collaborate with multidisciplinary teams to develop our next generation instrumentation, new platform migrations, and next generation scripts to expand our ever growing CLIA laboratory
• Completion of a training program to enable you to support highly sophisticated equipment
• Develop, optimize and troubleshoot liquid handling processes on multiple instrument platforms (Tecan/Bravo/Beckman)
• Interface with CLIA lab personnel providing the highest level of professional service and support
• Responsible for maintenance and calibration tasks to keep our robotics and instrumentation running at peak performance
• Create, maintain, and review various SOP documentation for training and support
• Continuously optimize processes to increase both quality and efficiency
• Maintain and develop the most advanced laboratory technology in molecular diagnostics

Qualifications

• B.S. in Engineering / Science or equivalent independent experience servicing and repairing complex laboratory instrumentation
• 3+ years of experience working in a related field is preferred
• Hardware and scientific instrument experience including the following:
• Proven hands on involvement with manual mechanical / electrical / software tasks
• Instrument problem solving / troubleshooting / root cause analysis
• Experience with liquid handlers (tecan/beckman/bravo preferred), plate readers, DNA sequencers, thermocyclers, robotic arms
• Scientific instrumentation software experience a must
• Familiar with computer networking, can quickly become an advanced user of new software and coding (Python, Unix, OSX, Windows)
• Software troubleshooting experience is a plus
• Small project manufacturing experience is a plus (Mechanical assemblies, PCB mounting, working with CAD)
• Independently driven, able to prioritize multiple tasks, organized and a critical thinker
• Experiencing working within the regulations of a CLIA laboratory is a plus