Spa Retail Clerk/Cashier

About Us

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

• Clock in and out on time for shifts and meal breaks.
• Arrive ready for your shift, abiding by uniform standards in all areas.
• Attend scheduled staff meetings.
• Use a quiet voice in all spa areas.
• Read departmental postings, your professional email, and all written communications daily, as you will be held accountable for knowing that information.
• Utilize Teams for internal communication throughout your shift.
• Greet guests warmly with a smile and eye contact.
• Interact with guests in a friendly, service oriented manner.
• Effectively and efficiently utilize all functions of the Book4Time appointment system that pertain to your role.

• Refrain from discussion of politics, salary or company information in public areas.
• Perform department opening and closing procedures (opening and closing your register, preparing for the day by reading guest reservation notes, checking in with the manager on duty for daily updates, completing all paperwork correctly at the end of your shift, etc.)
• Efficiently and accurately check guest in and out and process payment correctly.
• Correctly utilize the notes system in Book4Time.
• Have guests sign the electronic intake form, and communicate any special needs to applicable colleagues/therapists.
• Assist with straightening and filling retail merchandise.
• Have knowledge of Spa and Boutique product lines, and/or where to find this information.
• Actively promote retail sales by engaging genuinely with guests.
• Promote sales of treatments with a priority to up-selling and suggestive selling to guests.
• Be knowledgeable about spa offerings and benefits to communicate with guests.
• Monitor loss prevention in all areas, and report any concerns.
• Communicate customer feedback on needs, issues, and requests levels to manager.
• Actively participate in promotions.
• Keep all areas neat, dust free and organized at all times.
• Assist guests with filling technician prescriptions for at-home care.
• Handle guest complaints/challenges and problem solve as necessary, escalating to the manger on duty when appropriate.
• Regularly check computer for service openings throughout the day being aware of what needs to be sold, and look to prevent mishaps.
• Communicate supply needs to the manager.
• Properly process gift card transactions.
• Answer telephone with courteous identification greeting within three rings.
• Schedule services for guests with accuracy and consistency using unique log in.
• Upon checking guests out, offer to book their next appointment.
• Maintain accurate cashiering and bank responsibilities.
• Follow proper procedures to prevent charge backs on credit cards (fraud).
• Accurately and completely handle all cancellations and changes.
• Inform manager of unsafe equipment, practices or guest reactions.
• Participate in internal service audits to keep top of mind for formal audits.
• Ability to work on weekends and holidays.
• Participate in peer to peer training for new colleagues.
• Perform requested duties of managers as needed.

Physical Requirements:

Standing or sitting throughout shift. Simple grasping of objects up to 5 pounds on a daily basis. Pushing and pulling of boxes of less than 10 lbs. occasionally. Fine skillful manipulation needed for deskwork, computer entry, and cashiering needs. Lifting requirements up to 35lbs. for office supplies.

Compensation

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.