Senior Customer Care Coordinator

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Create Quotations

- Check CRM opportunities for new equipment sales before quotation

- Prepare normal quotations within 1 working days according to department SLA

- Ensure Edwards T&C'S are referred in quotation phase.

Order Processing

- Existing customer -100% correct order entry within 1 working days after receiving PO upon the correct approval procedure and availability of spec. file according to department SLA

- New Customer - 100% correct order entry within 2 working days according to department SLA

- Forwarder, ship-to account creation

- Ship-to address in Chinese System's maintains and updates.

- Various orders creation with 100% correct, such as ZOR, L&E, ZDS&ZDI, ZKB, ZCC, etc.

- Customer Order upload in SAP without missing.

- SAP order changes

- Monthly order audit, checking points, and action required as well as follow up

- Documents (proforma invoice, packing list, LC documents, etc) to support customers & business requirements

- Customer complaint handling via CRM or Fracas

- Escalate and record any abnormal issues timely, proactively seek for solutions till it is closed

- RFQ create & Follow-up, MRF/CRF follow-up.

- Customer master format update.

- Job aid and procedure update.

Tax invoice sending

- Abnormal case follow-up.

- Monthly summary for tax invoice & Express sending out quantity and payment checking.

- Monitor and record performance for No, 3 market.

Training

- New job training or refresh training for systems (SAP, CRM, etc.)

- New job training or refresh training for related procedures or job aids

- Training for new projects, based on global timeframe

- Soft skill training according to personal development plan

Safety

- Attend weekly safety meeting

- Complete Traccess training & test timely

- Kinds of reports support business requirements

- Back up of other colleagues

- other assigned jobs

To succeed, you will need

University or college degree with major in business, trade and equivalent

Minimum 2 years' experience in customer service and supply chain field, foreign invested company is preferred, Knowledge of import/export procedures, LC, SAP experience will be an advantage

Fluent on verbal and written English, as well as hands-on knowledge of computer software (Word, Excel, PowerPoint....), etc.

In return, we offer you

personal developement

City
Shanghai

Recruiter
summer.hu@edwardsvacuum.com

Hiring Manager
Gina Jina Tian

Last Day to Apply

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