Service Operations Coordinator

Are you looking for a diverse B2B office job with many opportunities to learn? Would you like to use English every day, with knowledge of second language considered an advantage? Do you consider yourself a customer-focused person with the ability to handle multiple tasks?

We are looking for you!

What will you do?

• You will be the central point of contact for one of Atlas Copco Vacuum & Edwards, a leading manufacturer of vacuum equipment.
• Our customers are companies from different industries, and you will be in charge of their order-related and other complex queries. You will interface with sales and service teams, technical support, logistics & supply chain, product managers, service & distribution centres, product companies, and finance teams to deliver the best-in-class customer experience.
• Handle written and spoken communication with our customers and business partners.
• Manage and follow up on all types of customer orders, delivery dates, and holds, and escalate where appropriate to arrange for the best on-time delivery performance possible, and successful service jobs.
• Support the Service Sales team in the quotation process to provide information on price, availability, and other product-related details.
• Manage customers' service orders in SAP, follow up with field service and repair centre teams, and advise customers about aftersales options and return processes.
• Cooperate with your teammates and together provide first-class support to our business partners

• Fluent English; knowledge of other language (including Czech) is an advantage
• Great communicator, team player.
• Energetic but patient in solving problems.
• Able to work under stress and multitask.
• Knowledge of SAP and other administration tools or database management systems is an advantage

• Good level of work-life balance. Working hours reduced to 37.5 hours per week, 5 weeks of vacation and 3 days off, various wellbeing activities such as seminars/workshops on related topics, Multisport card/endorsed vouchers.
• Possible home office, pleasant environment of our modern offices near the city center, great team of people.
• Wide range of opportunities for further professional growth and development within the company, supportive management, clear career path, and development plans.
• Vast portfolio and support of your continuous learning - e.g., access to LinkedIn Learning, soft skills trainings, language courses.
• Annual salary increase, contribution for pension insurance, contribution for daycare for children up to the age of 3 years.

Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.