Senior Assistant Director of Loans
Please see Special Instructions for more details.
- The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
- The Search Committee will not contact references without first verifying permission with the finalist.
- Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
- UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Position Information
General Information
| Position Number |
001136 |
| Vacancy Open to |
All Candidates |
| Working Title |
Senior Assistant Director of Loans |
| Position Designation |
EHRA Non-Faculty |
| Employment Type |
Permanent - Full-time |
| Months per Year |
12 |
| Work Schedule |
8:00 a.m. to 5:00 p.m. Monday - Friday. This position may be eligible for a telework schedule once onboarding is complete, and with supervisor approval. |
| Hours per week |
40 |
| FLSA Status |
Exempt |
| Division |
Academic Affairs |
| Department |
Enrollment Management (Adm) |
| Work Location |
Reese 110C11 |
| Salary Range |
$57,452 - $64,500 |
| Primary Purpose of Department |
The primary purpose of the Office of Financial Aid is to administer all financial aid programs for the University, including grants, scholarships, loans, and Federal Work-Study. The office processes aid for approximately 25,000 students each year and administers about 250 million dollars in student aid funds. The office monitors all procedures for federal and state regulatory compliance. In addition, other major functions of the office include monitoring records and procedures for federal and state regulatory compliance, providing federal, state, and donor reports, and providing financial advising for students. |
| Primary Purpose of Position |
The Senior Assistant Director serves under the general supervision of the Senior Associate Director for Compliance and Operations. The Senior Assistant Director is responsible for managing 3 direct reports that administer all federal, private, and institutional loan programs. This position monitors compliance for all loan programs, oversees the completion of monthly federal and private loan reconciliations, ensures the delivery of loans is timely, conducts internal audits and reviews, and provides ongoing staff development and training related to federal, state, and institutional regulations/policies. The Senior Assistant Director will provide excellent quality customer service, consistency of information, and support outreach efforts to all university stakeholders and the community at large. |
| Summary of Position Responsibilities |
The major responsibility of the Senior Assistant Director is to assist and manage a team of 3 direct reports for the processing of federal, private, and institutional loan programs. This position will be responsible for providing information and training on financial aid policies and procedures to prospective students, parents and staff. |
| Minimum Education/Experience |
Bachelor's degree and three years of progressively responsible work experience in financial aid, including the use of automated financial aid systems.
- Working knowledge of federal and state regulations governing financial aid.
- Strong administrative background, including a minimum of 1 year of supervisory experience.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access) and other relevant computer-based programs, including excellent written, interpersonal communication and organization.
|
| Preferred Education, Knowledge, Skills and Experience |
Master's degree preferred. Four plus years of experience.
- Strong knowledge of automated systems (mainframe and PC), with highly preferred experience in Ellucian Banner and ELM Resources.
- Thorough understanding of federal student loan regulations, cash management policies, and loan reconciliation processes, including monthly and year-end reconciliation with institutional records, external servicers, and the Department of Education.
- Proven ability to apply sound judgment and discretion when interpreting policies, procedures, and regulations, along with customer service.
- Demonstrated ability to build and maintain effective working relationships with staff, campus partners, outside agencies, and lenders while providing exceptional customer service.
- Flexible, adaptable, and able to manage multiple projects in a fast-changing environment, including a willingness to work evenings and occasional weekends.
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| Necessary Certifications/Licenses |
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| Preferred Certifications/Licenses |
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| Special Notes to Applicants |
- The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
- The Search Committee will not contact references without first verifying permission with the finalist.
- Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
- UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
|
| Posting Open Date |
11/25/2025 |
| Posting Close Date |
12/07/2025 |
| Open Until Filled |
No |
| Proposed Hire Date |
01/05/2026 |
| If time-limited please indicate appointment end date |
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| Contact Information |
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Posting Specific Questions
Required fields are indicated with an asterisk (*).
- *
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?
(Open Ended Question)
- *
Do you have a bachelor's degree and three years of progressively responsible work experience in financial aid, including the use of automated financial aid systems?
- *
Do you have experience working with federal and private loan programs? Please elaborate
(Open Ended Question)
- *
Do you have specific experience working with Ellucian Banner and ELMONE for processing federal and alternative/private loans? If so, please explain your experience.
(Open Ended Question)
- *
Do you have direct supervisory experience managing staff? Please elaborate.
(Open Ended Question)
Required Documents
- Resume / Curriculum Vitae
- Cover Letter / Letter of Interest
- Contact Information for References
Optional Documents
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University of North Carolina Charlotte
Nov 25, 2025