Facilities Coordinator

Facilities Coordinator - Workspace Operations - JLL

What this job involves: As a Facilities Coordinator - Workspace Operations at JLL, you will work with internal departments such as IT, Security, and R&D to ensure systems and services are operational while managing tickets within JLL and Client CMMS systems to meet defined Service Level Agreements (SLAs). This role requires you to setup surge spaces according to client office coordinator requests, coordinate special events, and perform light maintenance work while collaborating with JLL sourcing team on national and regional sourcing opportunities. You'll proactively develop and maintain client relationships while ensuring client satisfaction with facility management service delivery that reflects JLL's commitment to operational excellence and customer satisfaction.

What your day-to-day will look like:

System and Service Operations:

* Work with internal departments (IT, Security, R&D) to ensure systems and services remain operational

* Manage tickets within JLL and Client CMMS systems while ensuring completion within defined SLAs

* Convert requests outside CMMS systems (phone calls, texts, emails) into trackable tickets for resolution

* Setup surge spaces according to client office coordinator requests including desk setup, signage, and space preparation

* Coordinate special events in support of client or JLL while performing light maintenance including hanging pictures, whiteboards, and ceiling tiles

* Backup pickup, drop-off, and preparation of postage/labels for mail/UPS/FedEx and courier services

JLL Vendors and Suppliers:

* Collaborate with JLL sourcing team on national and regional sourcing opportunities to define scope and coordinate supplier walk-throughs

* Assist with management and support of existing contracts for facilities within geographical areas

* Coordinate discussions with selected vendors regarding goal setting, performance criteria, and performance reviews

* Manage national and regional supplier performance at property level

Properties and Projects:

* Resolve problems associated with building services including conference rooms, workstations, and interior/exterior furnishings

* Assist with coordination and scheduling of maintenance activities to ensure SLA completion

* Establish strong relationships with property management and landlords while coordinating service visits

* Conduct detailed building inspections to discover issues and assign tickets accordingly

* Ensure facilities follow applicable building, health, safety, and fire codes and regulations

* Create and implement site operational rules and standard operating procedures

* Complete short and long-term projects for clients while staying within prescribed budgets

* Find and implement cost-saving ideas monthly

Account Performance:

* Proactively develop and maintain client relationships while ensuring satisfaction with facility management services

* Complete all reports at scheduled intervals (weekly, monthly, quarterly)

* Accomplish key performance indicators as identified by management

* Support requests associated with JLL management, operations, and financial audits

* Assist management and JLL team with operational reporting, budgeting, financial audits, and purchasing

Required Qualifications:

* High school diploma or equivalent required (college preferred)

* 2+ years of experience in facilities/property management or related field

* Knowledge of facilities maintenance work with ability to discuss projects with JLL team, maintenance team, and vendors

* Excellent interpersonal, communication, organizational, and management skills

* Ability to quickly provide executive summaries of problems and solutions to JLL and client management

* Computer proficiency with MS Office and Computerized Maintenance Management Systems (CMMS)

* Experience working within budget and time constraints

* Understanding of commercial leases and contract documents

* Ability to multitask and work without direct supervision

* Strong attention to detail with conscious effort to understand causes instead of effects

* Capacity to deal with ambiguity and solve complex problems effectively in fast-paced environment

Preferred Qualifications:

* Industry experience in corporate environment, third-party service provider, or consulting capacity

* Background in sourcing and supplier management

* Experience with property management and landlord relationship coordination

* Knowledge of building codes, health, safety, and fire regulations

* Understanding of operational reporting and budgeting processes

Location: Onsite - Eagan, MN